Call Center Guys
Customer Experience and Contact Center
Call Center Guys is an innovative outsourced contact center that provides customer experience and contact center services for retail and technology sectors, known for its people-first approach and advanced technology solutions.
Size
51-200
Private
Mission
To enhance the customer experience through hyper-personalization and responsiveness, ensuring every interaction is addressed and every customer feels valued.
About
Call Center Guys offers customer experience and contact center services along with inbound customer support, social media customer care, live chat, and email support for clients in retail and technology. The company operates using a nearshore and offshore model and supports clients across North America, the Middle East & Central Asia, and Latin & South America.
It is recognized for its commitment to innovation and empathy in customer interactions, with a dedicated team that ensures every customer feels valued and supported.
Services
Call Center Guys provides customer experience and contact center services supported by inbound customer support, social media customer care, live chat, and email support. These services cover multiple communication channels and are tailored to support modern customer interaction preferences, ensuring that every inquiry is addressed promptly.
Capabilities
Inbound Customer Support
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in retail and technology sectors. It has experience supporting progressive companies with services aligned to industry-specific requirements, focusing on enhancing customer satisfaction and engagement through innovative strategies.
Unique Stregths
Call Center Guys is known for its people-first approach, offering clients a blend of empathy and technology-driven operations. Its approach includes a commitment to nurturing team potential and delivering exceptional customer experiences, which helps maintain high satisfaction levels and operational efficiency.
Delivery Footprint
Headquartered in a global operational framework, the company operates using both nearshore and offshore delivery models. It serves clients across North America, the Middle East & Central Asia, and Latin & South America, with teams working in hybrid environments to meet diverse client needs.
Certifications
ISO 9001
Verticals
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Call Center Guys
?
Call Center Guys specializes in enhancing customer experiences through their main service offering in customer experience and contact center solutions. They also provide a variety of supportive services including inbound customer support, social media customer care, live chat and messaging support, as well as email support. This diverse range of services is designed to cater to the evolving preferences of modern customers, ensuring that every inquiry is handled with efficiency and care.
What additional services does
Call Center Guys
provide?
When was
Call Center Guys
founded?
Call Center Guys was established in 2015, making it a well-experienced player in the customer service industry with approximately nine years in operation by 2024. Since its inception, the company has focused on delivering superior customer experiences and has steadily grown its presence in the market.
What industry verticals does
Call Center Guys
serve?
Call Center Guys serves a variety of sectors, specifically focusing on retail & e-Commerce and technology & SaaS. Their industry-specific expertise allows them to tailor their services effectively, aligning with the unique requirements of these dynamic fields.
What delivery model does
Call Center Guys
offer?
Call Center Guys employs both nearshore and offshore delivery models to optimize their service delivery. Nearshore refers to operations conducted in nearby countries, which can enhance communication and reduce time zone challenges, while offshore involves teams working from distant locations, often to leverage cost efficiencies. This hybrid approach allows Call Center Guys to meet diverse client needs across various regions.
How many employees and/or seats does
Call Center Guys
have?
Call Center Guys has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a personalized touch in their services while also being agile enough to scale operations as client demands evolve.
Can
Call Center Guys
be considered a good service provider for startups?
Call Center In India can be a valuable service provider for startups, particularly due to its tailored customer experience solutions and flexible service offerings. Startups often require cost-effective solutions that scale with their growth, and the company's expertise in providing inbound and outbound support can help new businesses establish a solid customer service foundation without the overhead of building a large in-house team.
Can
Call Center Guys
be considered a good service provider for SMBs?
Call Center Guys is well-positioned to serve small and medium-sized businesses effectively. Their flexible service offerings and scalable delivery methods allow SMBs to tap into high-quality customer support without the need for large upfront investments. The company’s commitment to nurturing customer relationships and enhancing satisfaction makes them a suitable partner for growing businesses looking to improve their customer engagement.
Can
Call Center Guys
be considered a good service provider for enterprises?
While Call Center Guys has the capabilities to support enterprises and large organizations, they may be more focused on providing tailored solutions for smaller to mid-sized clients. Their certifications, such as ISO 9001, indicate a commitment to quality and reliability, which are essential for larger companies. However, enterprises may require more extensive resources and specialized offerings that could be beyond the current scope of Call Center Guys.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.