Call Center de Mexico
Customer Experience and Contact Center
Call Center Mexico is a nearshore outsourcing firm that provides customer experience and contact center services for retail, e-commerce, and technology sectors, known for its bilingual workforce and strategic location.
Size
201-500
Private
Mission
To provide tailored call center solutions that align with the specific needs of clients while fostering long-term relationships built on trust and professionalism.
About
Call Center Mexico offers customer experience and contact center services along with inbound customer support, technical support, upsell/cross-sell campaigns, and lead research for clients in retail, e-commerce, and technology. The company operates using a nearshore model and supports U.S.-based businesses.
It is recognized for its skilled workforce, with a strong focus on delivering high-quality customer service and operational efficiency that enhances client satisfaction.
Services
Call Center Mexico provides customer experience and contact center services supported by inbound customer support, technical support, upsell/cross-sell campaigns, and lead research and list building. These services cover various channels, including phone, email, and web chat, and are tailored to support businesses in enhancing their customer interactions and operational performance.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Upsell / Cross-sell Campaigns
Lead Research & List Building
Industries Served
The company serves clients in retail, e-commerce, and technology. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective communication and customer engagement.
Unique Stregths
Call Center Mexico is known for its strategic location and access to a large pool of bilingual professionals, offering clients a cost-effective alternative to in-house operations. Its approach includes leveraging advanced technology and fostering a culture of collaboration, which helps deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Mexico, the company operates using a nearshore delivery model. It serves clients primarily in the U.S., with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Call Center de Mexico
?
Call Center de Mexico specializes in delivering customer experience and contact center solutions. Their primary focus is on inbound customer support, complemented by technical support across Tier 1 and Tier 2 levels. Additionally, they offer upsell and cross-sell campaign strategies, as well as lead research and list building services. This comprehensive suite of offerings aims to enhance client interactions, ensuring high-quality service across various communication channels such as phone, email, and web chat.
What additional services does
Call Center de Mexico
provide?
When was
Call Center de Mexico
founded?
Call Center de Mexico was established in 1996, making it a seasoned player in the BPO industry with over 27 years of experience. Since its inception, the company has dedicated itself to providing tailored solutions that meet the unique needs of its clients, fostering long-term relationships built on trust and professionalism.
What industry verticals does
Call Center de Mexico
serve?
Call Center de Mexico serves a diverse range of industries, focusing primarily on Retail & e-Commerce and Technology & SaaS. This targeted approach allows the company to align its services with the specific requirements of these sectors, ensuring effective communication and customer engagement.
What delivery model does
Call Center de Mexico
offer?
The delivery model employed by Call Center de Mexico is nearshore, which means they operate from a location close to their primary client base, primarily in the U.S. This model provides several advantages, including cost-effectiveness and ease of coordination due to similar time zones and cultural alignment. By leveraging a nearshore approach, the company is able to deliver high-quality services while maintaining efficient operational performance.
How many employees and/or seats does
Call Center de Mexico
have?
Call Center de Mexico has a workforce ranging from 201 to 500 employees. This size allows the company to maintain a balance between personalized service and the capacity to handle substantial client demands, ensuring that they can deliver consistent and reliable support across various projects.
Can
Call Center de Mexico
be considered a good service provider for startups?
Call Center de Mexico can be a beneficial service provider for startups, particularly those in the retail, e-commerce, and technology sectors. With their comprehensive suite of services including inbound customer support and lead generation, they are well-equipped to help new businesses establish a strong customer service foundation. Their nearshore delivery model also provides startups with a cost-effective solution to manage customer interactions without the overhead of in-house operations.
Can
Call Center de Mexico
be considered a good service provider for SMBs?
Small and medium businesses can find a valuable partner in Call Center de Mexico due to their scalable service offerings and industry-specific expertise. The company's focus on retail and technology enables them to tailor solutions that support growth and enhance customer engagement. Additionally, their experienced workforce and commitment to quality service make them a suitable option for SMBs looking to improve their operational efficiency and customer satisfaction.
Can
Call Center de Mexico
be considered a good service provider for enterprises?
Call Center de Mexico is well positioned to serve enterprises and large companies, particularly those in the U.S. market. Their robust service portfolio, combined with their nearshore delivery model, allows for efficient management of high-volume customer interactions while maintaining service quality. The company’s experience in handling diverse client needs, along with its access to a skilled workforce, ensures that they can meet the sophisticated demands of large organizations.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.