Call Center De México
Customer Experience and Contact Center
Callcom S.A. de C.V. is a business services company that provides customer experience and contact center solutions for various industries, known for its comprehensive service offerings and focus on customer engagement.
Size
51-200
Public
Mission
About
Callcom S.A. de C.V. offers customer experience and contact center solutions along with telemarketing, customer service, and debt collection management for clients in retail, telecommunications, healthcare, and more. The company operates using a nearshore delivery model and supports businesses in North America.
It is recognized for its commitment to enhancing customer engagement strategies, with a dedicated team of approximately 279 employees and advanced technology solutions that ensure effective communication.
Services
Callcom S.A. de C.V. provides customer experience and contact center solutions supported by telemarketing, customer service, and debt collection management. These services cover inbound customer support, outbound telesales, and technical support, tailored to meet the diverse needs of businesses seeking to improve customer relations.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Order Management & Fulfilment
Industries Served
The company serves clients in retail, telecommunications, media, healthcare, and banking. It has experience supporting various sectors with services aligned to industry-specific requirements, utilizing advanced tools and technologies to enhance customer interactions.
Unique Stregths
Callcom is known for its focus on delivering measurable results and improving customer relations, offering clients a bilingual workforce and 24/7 support capabilities. Its approach includes utilizing autodialers for efficient communication and web chat services for real-time customer assistance, ensuring high levels of customer satisfaction.
Delivery Footprint
Headquartered in Monterrey, Nuevo León, Mexico, the company operates using a nearshore delivery model. It serves clients across North America, with teams working in a hybrid environment to accommodate client needs and ensure seamless service delivery.
Certifications
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Verticals
Retail & e-Commerce
Telecommunications & Media
Gaming & Entertainment
Healthcare & Life Sciences
Banking & Financial Services
Clients
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What's the main service provided by
Call Center De México
?
Call Center De México specializes in delivering customer experience and contact center solutions. Their offerings include a variety of services such as inbound customer support, outbound telesales and retention, as well as technical support at both Tier 1 and Tier 2 levels. Additionally, they manage order fulfillment and provide comprehensive customer service, ensuring businesses can enhance their customer engagement strategies effectively.
What additional services does
Call Center De México
provide?
In addition to their primary offerings, Call Center De México also provides telemarketing and debt collection management services. These supplementary capabilities further enhance their ability to support clients in optimizing customer relations and operational efficiency.
When was
Call Center De México
founded?
Established in 1997, Call Center De México has been in operation for 27 years as of 2024. Since its inception, the company has dedicated itself to providing exceptional customer service solutions, adapting to the evolving needs of its clients across various industries.
What industry verticals does
Call Center De México
serve?
Call Center De México serves a diverse range of industries, including Retail & e-Commerce, Telecommunications & Media, Gaming & Entertainment, Healthcare & Life Sciences, as well as Banking & Financial Services. This broad industry focus allows them to tailor their services to meet specific sector requirements.
What delivery model does
Call Center De México
offer?
Call Center De México employs a nearshore delivery model, which means they provide services from a location that is geographically close to their primary market, in this case, North America. This approach enables them to offer cost-effective solutions while maintaining high-quality service delivery. The nearshore model facilitates better communication and collaboration between clients and their teams, ensuring prompt service and customer satisfaction.
How many employees and/or seats does
Call Center De México
have?
Call Center De México has a workforce of between 51 and 200 employees. This size allows the company to maintain a personalized approach in client interactions while ensuring they have the capacity to manage various client needs effectively.
Can
Call Center De México
be considered a good service provider for startups?
For startups, Call Center Dynamic Sales S.A. can be a valuable service provider, especially given its flexibility and tailored service offerings. With a dedicated team and a focus on customer satisfaction, the company is well-equipped to support emerging businesses in managing their back-office operations and customer interactions effectively. Their offshore model also allows startups to benefit from cost-effective solutions while maintaining high service quality.
Can
Call Center De México
be considered a good service provider for SMBs?
Can
Call Center De México
be considered a good service provider for enterprises?
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