California Marketing
Customer Experience and Contact Center
California Marketing Group is a results-driven audience and customer contact solutions provider that provides customer experience and contact center services for diverse sectors, known for its commitment to client partnerships and continuous learning.
Size
51-200
Private
Mission
To deliver client messages efficiently and with care while adapting to industry changes and audience needs.
About
California Marketing Group offers customer experience and contact center services along with back-office operations and sales support for clients in various industries. The company operates using an onshore model and supports businesses across North America.
It is recognized for its scalable team and dedication to creating impressive customer experiences, with a strong emphasis on treating clients as partners and employees as family.
Services
California Marketing Group provides customer experience and contact center services supported by back-office operations and sales support staffing. These services include qualitative and quantitative market research, inbound customer support, and outbound lead generation, tailored to enhance client sales performance and customer engagement.
Capabilities
Market & Competitive Intelligence
Customer & Marketing Analytics
Inbound Customer Support
Outbound SDR / Cold Calling
Industries Served
The company serves clients in diverse sectors requiring customer experience enhancement and sales support. It has experience supporting various business types with services aligned to their specific needs and operational goals.
Unique Stregths
California Marketing Group is known for its results-driven approach and commitment to client partnerships, offering clients a skilled and scalable workforce. Its philosophy emphasizes continuous learning and a family-like culture, ensuring consistent results and high-quality service delivery.
Delivery Footprint
Headquartered in San Diego, California, the company operates using an onshore delivery model. It serves clients across North America, with teams locally managed and trained to meet client needs effectively.
Certifications
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Verticals
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Clients
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What's the main service provided by
California Marketing
?
California Marketing specializes in delivering exceptional customer experience and contact center services. Their comprehensive offerings extend to market and competitive intelligence, customer and marketing analytics, inbound customer support, and outbound sales development, including cold calling. This diverse range of services is designed to enhance client engagement and optimize sales performance across various industries.
What additional services does
California Marketing
provide?
In addition to their primary focus on customer experience and contact center solutions, California Marketing offers a range of other services. This includes back-office operations and sales support services, which further enhance their ability to assist clients in managing various aspects of their business operations effectively.
When was
California Marketing
founded?
California Marketing was established in 1985, marking nearly four decades of experience in the industry as of 2024. Over the years, the company has evolved and adapted to changes in the marketplace, establishing itself as a trusted partner for businesses seeking to enhance their customer service and sales capabilities.
What industry verticals does
California Marketing
serve?
What delivery model does
California Marketing
offer?
California Marketing operates using an onshore delivery model, which means that their services are provided from within the United States. This approach allows them to maintain close communication and collaboration with clients while ensuring that their teams are well-trained and managed locally. The onshore model facilitates a better understanding of client needs and enhances the overall quality of service delivery.
How many employees and/or seats does
California Marketing
have?
California Marketing employs between 51 and 200 individuals, positioning itself as a mid-sized company. This workforce size enables them to provide a scalable solution that can adjust to the varying demands of their clients, ensuring that they can maintain a high level of service while being flexible in their operations.
Can
California Marketing
be considered a good service provider for startups?
California Marketing can be a suitable service provider for startups due to its mid-sized workforce and flexible service offerings. Their expertise in customer experience and contact center services can help startups establish a solid foundation for customer engagement, which is vital for growth. Additionally, the company's emphasis on adaptability allows them to tailor their services to meet the unique challenges faced by new businesses.
Can
California Marketing
be considered a good service provider for SMBs?
For small and medium businesses, California Marketing presents a strong option as a service provider. Their scalable team and diverse service portfolio enable them to support SMBs in enhancing customer interactions and driving sales. The company’s commitment to partnership and their understanding of different industry needs make them a reliable choice for businesses looking to grow and improve their operational efficiency.
Can
California Marketing
be considered a good service provider for enterprises?
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