Calibrus
Customer Experience and Contact Center
Calibrus is a technology-driven BPO provider that offers customer experience and contact center solutions for regulated industries, known for its modular service design and commitment to quality.
Size
11-50
Private
10m-50m
Mission
About
Calibrus offers customer experience and contact center solutions along with third party verification and hosted call recording services for clients in telecommunications, energy, and financial services. The company operates using an onshore and nearshore delivery model and supports a diverse client base, from Fortune 50 companies to startups.
It is recognized for its flexibility and client-centric approach, with a strong emphasis on delivering tailored solutions that enhance customer interactions and operational efficiency.
Services
Calibrus provides customer experience and contact center solutions supported by third party verification and hosted call recording services. These services include inbound customer support, outbound telesales, and quality assurance monitoring, tailored to support client needs in regulated industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Quality Assurance & Monitoring
Industries Served
The company serves clients in telecommunications, energy, utilities, and banking. It has experience supporting a diverse range of businesses with services aligned to industry-specific requirements and technology platforms that ensure compliance and quality assurance.
Unique Stregths
Calibrus is known for its modular service design and commitment to quality, offering clients the flexibility to customize their customer interaction platforms. Its approach includes a strong focus on listening to client needs and delivering solutions that drive business growth and operational efficiency.
Delivery Footprint
Headquartered in Tempe, Arizona, the company operates using an onshore and nearshore delivery model. It serves clients across various regions, with teams working in flexible environments to meet client requirements.
Certifications
No items found.
Verticals
Telecommunications & Media
Energy & Utilities
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Calibrus
?
Calibrus specializes in delivering customer experience and contact center solutions, complemented by services such as third-party verification and hosted call recording. Their offerings include inbound customer support, outbound telesales, and quality assurance monitoring, all tailored to meet the diverse needs of clients across various industries.
What additional services does
Calibrus
provide?
In addition to their core services, Calibrus offers a range of other capabilities including analytics and data management, as well as IT infrastructure and managed services. This expanded portfolio enhances their ability to support clients with comprehensive solutions that go beyond traditional customer service.
When was
Calibrus
founded?
Calibrus was established in 1999, marking over 24 years in business. Since its inception, the company has grown and evolved, consistently providing valuable customer experience solutions and support to a wide range of clients.
What industry verticals does
Calibrus
serve?
Calibrus serves a variety of industries, including Telecommunications & Media, Energy & Utilities, and Banking & Financial Services. This diverse focus allows them to cater to specific needs and regulatory requirements inherent in these sectors.
What delivery model does
Calibrus
offer?
Calibrus employs both onshore and nearshore delivery models. Onshore services are provided within the same country, ensuring close proximity and cultural alignment, while nearshore services are delivered from nearby countries, balancing cost-effectiveness with quality and efficiency. This flexible delivery approach allows Calibrus to meet varied client needs across different regions.
How many employees and/or seats does
Calibrus
have?
Calibrus has a workforce ranging from 11 to 50 employees. This size allows for a nimble and adaptable team that can provide personalized attention and tailored solutions to their clients.
Can
Calibrus
be considered a good service provider for startups?
Call Center Crib Int L may not be the most suitable service provider for startups, particularly those with very limited budgets or those seeking highly flexible arrangements. While they offer a wide range of services that could benefit a growing startup, their established size and operational structure may be more aligned with mid-sized to larger companies looking for comprehensive support rather than the agility that many startups require.
Can
Calibrus
be considered a good service provider for SMBs?
Calibrus is well-suited to support small and medium businesses (SMBs) due to their flexible service design and commitment to quality. Their modular approach allows SMBs to customize services according to their specific needs, ensuring that they receive the support necessary to scale and thrive in competitive markets.
Can
Calibrus
be considered a good service provider for enterprises?
Calibrus also caters effectively to enterprises and large companies. With experience supporting a diverse client base, including Fortune 50 companies, they offer reliable and sophisticated solutions that meet the demands of larger organizations. Their focus on quality assurance and compliance further enhances their capability to serve this segment effectively.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.