Calibrus
Customer Experience and Contact Center
Calibrus is a business process outsourcing company that provides customer experience and contact center solutions for healthcare, energy, technology, telecommunications, finance, insurance, and manufacturing, known for its modular and scalable service offerings.
Size
Private
Mission
About
Calibrus offers customer experience and contact center solutions along with third-party verification, customer authentication, and quality assurance services for clients in healthcare, energy, technology, telecommunications, finance, insurance, and manufacturing. The company operates using an onshore model and supports a diverse clientele including Fortune 50 companies and startups.
It is recognized for its customizable and scalable service approach, with over two decades of experience in delivering tailored customer management solutions that enhance efficiency and effectiveness.
Services
Calibrus provides customer experience and contact center solutions supported by third-party verification, customer authentication, and quality assurance services. These services cover inbound and outbound customer support, technical assistance, and outreach programs, tailored to support the specific needs of highly regulated industries.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Social Media Customer Care
Outbound Telesales & Retention
Inbound Lead Qualification
Appointment Setting
Service Desk & IT Support
Live Chat & Messaging Support
Industries Served
The company serves clients in healthcare, energy, technology, telecommunications, finance, insurance, and manufacturing. It has experience supporting a diverse range of clients, from Fortune 50 companies to small and mid-sized businesses, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Calibrus is known for its modular and scalable service offerings, providing clients with the flexibility to customize their customer management solutions. Its approach includes a focus on quality service, cost affordability, and adaptability, ensuring that clients receive consistent and effective support.
Delivery Footprint
Headquartered in Tempe, Arizona, the company operates using an onshore delivery model. It serves clients across various sectors in the United States, with teams working in a secure and redundant call center environment.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Energy & Utilities
Technology & SaaS
Telecommunications & Media
Banking & Financial Services
Insurance
Manufacturing & Industrial
Clients
No items found.
What's the main service provided by
Calibrus
?
Calibrus specializes in delivering comprehensive customer experience and contact center solutions. Their offerings encompass a wide range of services, including inbound customer support, technical support at both Tier 1 and Tier 2 levels, social media customer care, outbound telesales and retention, inbound lead qualification, appointment setting, service desk and IT support, as well as live chat and messaging support. This diverse service portfolio is designed to cater to the specific needs of clients, particularly in highly regulated industries.
What additional services does
Calibrus
provide?
When was
Calibrus
founded?
Calibrus was established in 1999, marking over 25 years in the business as of 2024. Since its inception, the company has evolved to become a reputable provider of customer experience solutions, building a strong foundation of expertise and reliability in the industry.
What industry verticals does
Calibrus
serve?
Calibrus serves a variety of industries, including Healthcare & Life Sciences, Energy & Utilities, Technology & SaaS, Telecommunications & Media, Banking & Financial Services, Insurance, and Manufacturing & Industrial. This broad range of verticals reflects their capability to support diverse client needs across multiple sectors.
What delivery model does
Calibrus
offer?
Calibrus operates using an onshore delivery model, which means that their customer support and contact center services are provided within the United States. This approach ensures that clients receive high-quality service that is responsive and aligned with local regulations and cultural expectations.
How many employees and/or seats does
Calibrus
have?
Can
Calibrus
be considered a good service provider for startups?
Calibrus can be a valuable service provider for startups, particularly those in regulated industries such as healthcare and finance. With a flexible and customizable service model, Calibrus allows startups to scale their customer support as they grow. Their experience supporting both Fortune 50 companies and smaller businesses positions them well to understand the unique challenges faced by startups, making them a strong partner.
Can
Calibrus
be considered a good service provider for SMBs?
Calibrus is well-suited for small and medium-sized businesses (SMBs) due to its scalable service offerings and extensive experience across various industries. Their modular approach allows SMBs to tailor customer management solutions that align with their specific needs, facilitating growth and efficiency. This adaptability ensures that SMBs can receive the support necessary to navigate their development phases effectively.
Can
Calibrus
be considered a good service provider for enterprises?
Calibrus is an excellent provider for enterprises and large companies, given their experience working with Fortune 50 clients and their robust service infrastructure. Their focus on quality assurance, customer authentication, and third-party verification enhances reliability for enterprises that require sophisticated solutions. Additionally, their onshore delivery model ensures that large organizations receive dependable, compliant, and effective support tailored to their complex needs.
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