C3 Customercontactchannels Inc
Customer Experience and Contact Center
C3/Customer Contact Channels is a leading provider of innovative contact center solutions that provides customer experience and contact center services for financial services, healthcare, telecommunications, and hospitality industries, known for its comprehensive range of customer management solutions.
Size
201-500
Private
Mission
About
C3/Customer Contact Channels offers customer experience and contact center services along with customer service, enrollment, reservations, light technical support, inbound sales, and performance optimization for clients in financial services, healthcare, telecommunications, and hospitality. The company operates using an onshore model and supports clients primarily in the United States.
It is recognized for its strong focus on customer experience and performance optimization, with a commitment to enhancing brand growth and customer engagement through innovative solutions.
Services
C3/Customer Contact Channels provides customer experience and contact center services supported by customer service, enrollment, reservations, light technical support, inbound sales, and performance optimization. These services cover various communication channels and are tailored to support client needs in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Inbound Lead Qualification
Sales Chat & Live Demonstrations
CRM Data Cleansing & Enrichment
CX Consulting & Journey Mapping
Industries Served
The company serves clients in financial services, healthcare, telecommunications, and hospitality. It has experience supporting diverse client types with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
C3 is known for its innovative contact center solutions and comprehensive customer management services, offering clients a robust operational framework. Its approach includes performance optimization techniques and analytics, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Texas, USA, and Singapore, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in hybrid environments depending on client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
C3 Customercontactchannels Inc
?
C3 Customer Contact Channels specializes in providing comprehensive customer experience and contact center solutions. Their main offerings include inbound customer support and technical assistance at both Tier 1 and Tier 2 levels. Additionally, they excel in inbound lead qualification, sales chat, live demonstrations, and CRM data cleansing and enrichment. The company also provides CX consulting and journey mapping services, all aimed at enhancing customer engagement and operational efficiency.
What additional services does
C3 Customercontactchannels Inc
provide?
When was
C3 Customercontactchannels Inc
founded?
C3 Customer Contact Channels Inc was established in 2016, marking its entry into the customer service industry. As of 2024, the company has been operating for approximately eight years, during which it has developed a strong reputation for its innovative approaches to customer experience.
What industry verticals does
C3 Customercontactchannels Inc
serve?
What delivery model does
C3 Customercontactchannels Inc
offer?
C3 Customer Contact Channels operates using an onshore delivery model, meaning that their services are primarily provided from within the United States. This approach allows them to maintain close proximity to their clients and ensure effective communication. Onshore delivery typically enhances service quality and responsiveness, as teams are better equipped to understand and meet the specific needs of their clients.
How many employees and/or seats does
C3 Customercontactchannels Inc
have?
C3 Customer Contact Channels employs between 201 and 500 individuals, reflecting a workforce that is robust enough to handle a variety of client needs while remaining agile. This size allows them to provide personalized service and maintain high performance standards across their operations.
Can
C3 Customercontactchannels Inc
be considered a good service provider for startups?
While C3I Europe primarily serves established brands and organizations, their specialized services could be beneficial for startups, particularly those in the retail and e-commerce sectors. Startups that are keen on protecting their brand from potential grey market activities may find value in the intelligence-led solutions offered by C3I Europe. However, due to their limited workforce size, startups may need to consider whether they require the level of service that a smaller company can provide.
Can
C3 Customercontactchannels Inc
be considered a good service provider for SMBs?
C3 Customer Contact Channels appears to be an excellent service provider for small and medium-sized businesses. With a focus on customer experience and a diverse range of services, they can support growth and scalability for SMBs. Their experience across various industries equips them to tailor solutions that help these businesses enhance customer engagement and operational efficiency.
Can
C3 Customercontactchannels Inc
be considered a good service provider for enterprises?
C3 Customer Contact Channels is well-positioned to serve enterprises and large companies due to its comprehensive service offerings and operational capabilities. With a strong onshore model, the company can provide reliable and sophisticated customer management solutions that meet the complex needs of larger organizations. Their focus on performance optimization and analytics further supports enterprises in achieving consistency and efficiency at scale.
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