C3/Customer Contact Channels
Customer Experience and Contact Center
C3 Connect is a UK-based private limited company that provides customer experience and contact center solutions for healthcare, technology, and travel industries, known for its innovative CRM strategies and comprehensive training services.
Size
1K-5K
Private
100m-1b
Mission
About
C3 Connect offers customer experience and contact center solutions along with multilingual support, technical support, and automation services for clients in healthcare, technology, and travel. The company operates using an offshore model and supports global clients.
It is recognized for its expertise in CRM and contact center optimization, with a commitment to enhancing customer engagement through strategic consulting and advanced technology.
Services
C3 Connect provides customer experience and contact center solutions supported by multilingual support, technical support, and automation services. These services cover various channels, including phone, email, and chat, and are tailored to support client needs in enhancing customer interactions and streamlining operations.
Capabilities
Multilingual Support
Technical Support (Tier 1/2)
Automation & RPA Enablement
Recruitment Process Outsourcing (RPO)
Employee Helpdesk
Content Moderation
Industries Served
The company serves clients in healthcare, technology, and travel. It has experience supporting diverse sectors with services aligned to industry-specific requirements and technology platforms designed to improve customer engagement and operational efficiency.
Unique Stregths
C3 Connect is known for its innovative CRM strategies and comprehensive training services, offering clients tailored solutions that enhance customer relationship management. Its approach includes strategic consulting and advanced technology integration, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Helensburgh, Scotland, the company operates using an offshore delivery model. It serves clients across various global markets, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Technology & SaaS
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
C3/Customer Contact Channels
?
C3/Customer Contact Channels specializes in providing comprehensive customer experience and contact center solutions. Their main offerings are complemented by a range of sub-services, including multilingual support, technical support at both Tier 1 and Tier 2 levels, automation and RPA enablement, recruitment process outsourcing, employee helpdesk services, and content moderation. This diverse portfolio is designed to enhance client interactions and streamline operations across various communication channels such as phone, email, and chat.
What additional services does
C3/Customer Contact Channels
provide?
When was
C3/Customer Contact Channels
founded?
C3/Customer Contact Channels was established in 2004, which means the company has been operating for approximately 20 years. Since its inception, it has grown to become a significant player in the customer experience and contact center industry, committing to deliver exceptional service and support to its clients.
What industry verticals does
C3/Customer Contact Channels
serve?
C3/Customer Contact Channels serves a variety of industries, specifically focusing on Healthcare & Life Sciences, Technology & SaaS, and Travel, Hospitality & Leisure. This diverse industry focus enables the company to tailor its services to meet the unique needs and challenges faced by clients in these sectors.
What delivery model does
C3/Customer Contact Channels
offer?
C3/Customer Contact Channels utilizes an offshore delivery model, meaning that their services are provided from locations outside the client's country. This approach allows them to access a wider talent pool, optimize operational costs, and deliver services effectively across global markets, thus ensuring that diverse client requirements are met efficiently.
How many employees and/or seats does
C3/Customer Contact Channels
have?
C3/Customer Contact Channels has a workforce ranging between 1,000 and 5,000 employees. This substantial size allows them to scale their operations and manage a variety of client needs effectively, ensuring that they can support both routine and complex customer service requirements.
Can
C3/Customer Contact Channels
be considered a good service provider for startups?
While C3/Customer Contact Channels has a robust service offering, startups may find that their scale and resources might not be fully tailored to the unique challenges faced by new businesses. Startups often require highly customized solutions and more flexible pricing models, which may not always align with the structured services provided by larger BPO firms like C3. However, for startups in industries like technology or healthcare that anticipate rapid growth and need reliable customer support, C3 can provide scalable solutions that help establish a solid foundation for customer engagement.
Can
C3/Customer Contact Channels
be considered a good service provider for SMBs?
C3/Customer Contact Channels can be a suitable service provider for small and medium businesses (SMBs), particularly those in industries such as healthcare, technology, and travel. Their diverse range of services, including multilingual support and technical assistance, allows SMBs to enhance their customer interactions without the burden of large-scale operations. The company's experience in various verticals also means they can offer tailored solutions that help SMBs grow while maintaining flexibility in their service offerings.
Can
C3/Customer Contact Channels
be considered a good service provider for enterprises?
C3/Customer Contact Channels is well-positioned to serve enterprise clients and large companies due to its extensive service portfolio and operational scale. With a workforce capable of handling significant client demands and a proven offshore delivery model, they can provide reliable, high-quality customer support that meets the sophisticated requirements of larger organizations. Their expertise in CRM and advanced technology integration further enhances their ability to deliver consistent and effective customer engagement solutions across a global context.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.