c2o
Customer Experience and Contact Center
C2O Pure Coconut Water is a health-focused company that provides natural hydration solutions for the food and beverage industry, known for its all-natural, single-ingredient coconut water.
Size
51-200
Private
under-1m
Mission
To provide pure, simple, and effective hydration.
About
C2O Pure Coconut Water offers customer experience and contact center services along with marketing operations for clients in the food and beverage sector. The company operates using an offshore model and supports startups, SMEs, hospitals, and educational institutions.
It is recognized for its commitment to health and wellness, with a product that contains no preservatives or sweeteners and delivers more potassium than a banana.
Services
C2O Pure Coconut Water provides customer experience and contact center services supported by marketing operations and specific offerings such as inbound customer support, live chat and messaging support, campaign management, and content creation & localization. These services cover various channels and are tailored to support clients' hydration and wellness needs.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Campaign Management
Content Creation & Localisation
Industries Served
The company serves clients in the food and beverage sector. It has experience supporting startups, SMEs, healthcare providers, and educational institutions with services aligned to industry-specific requirements and operational efficiency.
Unique Stregths
C2O Pure Coconut Water is known for its all-natural product, offering clients a unique hydration solution that promotes health and wellness. Its approach includes a commitment to purity and simplicity, ensuring that every product is crafted with care and backed by a personal story of resilience.
Delivery Footprint
Headquartered in Long Beach, California, the company operates using an offshore delivery model. It serves clients across various markets, with a focus on enhancing customer experience and operational efficiency.
Certifications
No items found.
Verticals
Technology & SaaS
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
c2o
?
C2O offers a range of customer experience and contact center services, primarily focusing on enhancing customer interactions. Their offerings include inbound customer support, live chat and messaging assistance, campaign management, and content creation and localization. This comprehensive suite of services is designed to meet the specific hydration and wellness needs of their clients, particularly in the food and beverage sector.
What additional services does
c2o
provide?
In addition to their primary focus on customer experience and contact center solutions, C2O also provides marketing operations. This service extension allows them to support their clients not just in customer interactions but also in strategic marketing initiatives, enhancing overall operational efficiency.
When was
c2o
founded?
C2O was established in 2017, marking a journey of approximately seven years in the business landscape. Since its inception, the company has focused on delivering high-quality customer experience solutions, carving out a niche in the competitive BPO sector.
What industry verticals does
c2o
serve?
C2O serves multiple industry verticals, primarily focusing on Technology & SaaS and Retail & e-Commerce. Their experience in these sectors allows them to tailor their services effectively to meet the unique needs of their clients.
What delivery model does
c2o
offer?
C2O operates using an offshore delivery model, which means that their services are provided from a location outside the client's country. This approach allows them to leverage cost efficiencies while maintaining high standards of service quality. By utilizing an offshore strategy, C2O can offer scalable solutions that are both effective and economically viable for their clients.
How many employees and/or seats does
c2o
have?
C2O has a workforce comprising between 51 and 200 employees. This size indicates a relatively nimble team capable of providing personalized service while also having the capacity to handle a variety of client needs effectively.
Can
c2o
be considered a good service provider for startups?
C2O can be an excellent partner for startups due to its flexible service offerings and scalable delivery model. The company's focus on customer experience and marketing operations makes it particularly well-suited to help new businesses establish a strong market presence and efficiently engage with their customers from the outset. Their experience working with various sectors, including food and beverage, positions them to understand the unique challenges faced by startups.
Can
c2o
be considered a good service provider for SMBs?
C2O stands out as a supportive service provider for small and medium businesses. With a service portfolio designed to enhance customer interactions and marketing efforts, they can help SMBs grow by providing tailored solutions that are both effective and economical. Their ability to operate offshore means they can offer high-quality services at competitive rates, making them an attractive option for businesses looking to scale.
Can
c2o
be considered a good service provider for enterprises?
C2O may not be the ideal choice for large enterprises seeking extensive scale and sophisticated offerings. Although they provide quality services, their size and operational model may limit their capacity to meet the complex demands of larger organizations. Enterprises typically require extensive resources and specialized solutions, which might be better served by larger BPO providers.
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