C Care Bg Ltd
Customer Experience and Contact Center
Customer Care BG Ltd. is a Bulgarian call center and BPO provider that offers customer experience and contact center services for various industries, known for its multilingual support and strong security measures.
Size
1-10
Private
under-1m
Mission
To build strong relationships with clients, primarily small and medium-sized businesses.
About
Customer Care BG Ltd. offers customer experience and contact center services along with back-office operations for clients in e-commerce, healthcare, and business services. The company operates using an onshore model and supports small and medium-sized businesses.
It is recognized for its robust security protocols, with a dedicated team that ensures high customer satisfaction and loyalty.
Services
Customer Care BG Ltd. provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, and data processing. These services cover various channels, including social media, live chat, email, and phone, and are tailored to support clients' needs for enhanced customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Customer & Marketing Analytics
Billing & Invoicing
Data Entry & Data Processing
Data Quality & Governance
Content Moderation
Process Assessment & Transition Management
Industries Served
The company serves clients in e-commerce, healthcare, telecommunications, and business services. It has experience supporting small and medium-sized businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Customer Care BG Ltd. is known for its multilingual support in over 16 languages and its commitment to security, offering clients a safe and reliable partnership. Its approach includes four levels of protection at different network levels, ensuring a secure environment for client operations.
Delivery Footprint
Headquartered in Sofia, Bulgaria, the company operates using an onshore delivery model. It serves clients primarily in the EMEA markets and the Americas, with teams working in a secure and dedicated environment.
Certifications
No items found.
Verticals
Retail & e-Commerce
Government & Public Sector
Education & EdTech
Clients
No items found.
What's the main service provided by
C Care Bg Ltd
?
C Care Bg Ltd specializes in delivering customer experience and contact center services, complemented by a range of back-office operations. Their offerings include inbound customer support, outbound telesales and retention, customer and marketing analytics, billing and invoicing, as well as data entry and processing. Additionally, they focus on data quality governance, content moderation, and process assessment and transition management, all tailored to enhance customer satisfaction and operational effectiveness.
What additional services does
C Care Bg Ltd
provide?
When was
C Care Bg Ltd
founded?
C Care Bg Ltd was established in 2007, marking over 16 years in the business as of 2024. Since its inception, the company has dedicated itself to providing high-quality customer care services and building strong client relationships, especially with small and medium-sized enterprises.
What industry verticals does
C Care Bg Ltd
serve?
C Care Bg Ltd serves a variety of industries, focusing primarily on Retail & e-Commerce, Government & Public Sector, and Education & EdTech. This diverse industry engagement allows them to tailor their services to meet the specific needs of their clients across different sectors.
What delivery model does
C Care Bg Ltd
offer?
C Care Bg Ltd employs an onshore delivery model, which means that their services are provided from within the client’s country or region, ensuring closer proximity and better alignment with client needs. This approach is designed to foster effective communication, enhance service quality, and ensure compliance with local regulations, which can be particularly beneficial for businesses looking for reliable and secure partnerships.
How many employees and/or seats does
C Care Bg Ltd
have?
C Care Bg Ltd operates with a small team, employing between 1 to 10 individuals. This compact workforce allows for personalized service and strong relationships with clients, ensuring that each client's needs are addressed with a high level of attention and care.
Can
C Care Bg Ltd
be considered a good service provider for startups?
C J Telemarketing Solutions Inc is well-positioned to serve startups, particularly due to its comprehensive range of services and its experience in guiding new entrepreneurs. The company’s focus on business registration and compliance aligns well with the needs of startups looking to establish a solid foundation in a competitive market. Its user-friendly interface and dedicated support further enhance the experience, making it a reliable partner for those just starting their business journey.
Can
C Care Bg Ltd
be considered a good service provider for SMBs?
C Care Bg Ltd is well-suited for small and medium-sized businesses due to its dedicated approach and tailored service offerings. With a strong emphasis on building relationships and understanding the unique needs of SMBs, the company provides scalable solutions that can support growth and enhance customer satisfaction. Their experience in various verticals, combined with a commitment to quality and security, makes them an ideal partner for businesses in this segment.
Can
C Care Bg Ltd
be considered a good service provider for enterprises?
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