Buwelo Bpo
Customer Experience and Contact Center
Buwelo is a customer care outsourcing company that provides customer experience and contact center services for healthcare, retail, and financial sectors, known for its people-centered approach and commitment to first call resolution.
Size
51-200
Private
Mission
To bring happiness to every customer served.
About
Buwelo offers customer experience and contact center services along with back-office operations and sales support for clients in healthcare, retail, and financial services. The company operates using a hybrid delivery model and supports clients globally.
It is recognized for its empathetic approach to customer care, with a mission to bring happiness to both agents and customers, ensuring high-quality service delivery.
Services
Buwelo provides customer experience and contact center services supported by back-office operations and sales support. These services include inbound customer support, outbound telesales, technical support, and appointment setting, tailored to meet the diverse needs of clients across multiple channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Email Support
Appointment Setting
Claims Processing
Data Entry & Data Processing
Industries Served
The company serves clients in healthcare, retail, e-commerce, and financial services. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance and efficiency in operations.
Unique Stregths
Buwelo is known for its commitment to a people-centered approach, offering clients a reliable and high-quality service experience. Its operational practices emphasize empathy and first call resolution, which help deliver consistent and effective customer interactions.
Delivery Footprint
Headquartered in Las Vegas, Nevada, the company operates using a hybrid delivery model. It serves clients across various global locations, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Insurance
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Buwelo Bpo
?
Buwelo Bpo specializes in delivering exceptional customer experience and contact center solutions. Their service offerings encompass inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, email support, appointment setting, claims processing, as well as data entry and processing. This comprehensive range of services is designed to cater to the unique needs of their clients across various industries.
What additional services does
Buwelo Bpo
provide?
When was
Buwelo Bpo
founded?
Buwelo Bpo was established in 2010, marking over 13 years in the industry as of 2024. Since its inception, the company has focused on providing high-quality customer service solutions, leveraging a hybrid delivery model to meet the evolving needs of its clients.
What industry verticals does
Buwelo Bpo
serve?
Buwelo Bpo serves a diverse range of industries, including Healthcare & Life Sciences, Retail & e-Commerce, Insurance, and Banking & Financial Services. This multi-faceted industry focus allows the company to tailor its services to meet the specific needs and regulatory requirements of each sector.
What delivery model does
Buwelo Bpo
offer?
Buwelo Bpo employs a hybrid delivery model, combining onshore, nearshore, offshore, and multi-shore approaches to service delivery. Onshore refers to operations conducted within the same country as the client, while nearshore denotes services provided from a neighboring country. Offshore services involve operations from distant countries, allowing for cost efficiency and access to a wider talent pool. This flexible delivery strategy enables Buwelo to adapt to the varying requirements of its clients around the globe.
How many employees and/or seats does
Buwelo Bpo
have?
Buwelo Bpo has a workforce ranging between 51 and 200 employees, which positions the company to provide personalized and attentive service while maintaining the agility to scale operations as needed. This size allows for a balance of efficiency and a strong focus on quality customer interactions.
Can
Buwelo Bpo
be considered a good service provider for startups?
Bws Web Designer is an excellent partner for startups seeking to establish a strong digital presence. Their extensive experience in custom application development and web solutions allows them to tailor services that align with the unique needs of new businesses. Additionally, their focus on customer satisfaction and innovation ensures that startups receive the support and guidance necessary to navigate early-stage challenges effectively.
Can
Buwelo Bpo
be considered a good service provider for SMBs?
Buwelo Bpo is well-suited for small and medium-sized businesses (SMBs) looking for scalable customer service solutions. The company's diverse range of services caters to the unique demands of SMBs, helping them enhance customer satisfaction while maintaining operational efficiency. Additionally, Buwelo's flexible delivery model ensures that SMBs can adjust their service levels according to their growth and evolving business needs.
Can
Buwelo Bpo
be considered a good service provider for enterprises?
Buwelo Bpo is also a strong service provider for enterprises and large companies, thanks to its robust service portfolio and experience in handling complex customer interactions. The company's hybrid delivery model allows for operational scalability, which is vital for enterprises with extensive customer bases. Their commitment to high-quality service delivery and first call resolution positions them as a reliable partner for large organizations seeking to enhance their customer experience.
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