Bureauserv specializes in providing comprehensive customer experience and contact center solutions. Their offerings encompass a wide range of services including inbound customer support, outbound telesales and retention, social media customer care, live chat and messaging support, email support, data entry and processing, billing and invoicing, payroll processing, market and competitive intelligence, campaign management, as well as SEO and website optimization. This diverse portfolio enables them to cater to various business needs effectively.

In addition to their primary customer experience and contact center solutions, Bureauserv also offers a range of other services including finance and accounting, as well as marketing operations. This expanded service portfolio enables them to meet a broader spectrum of business outsourcing needs, ensuring that clients can rely on them for multiple operational aspects.

Bureauserv was established in 2013, marking over a decade of experience in the business process outsourcing sector. Since its inception, the company has dedicated itself to supporting small and medium-sized enterprises with innovative outsourcing solutions tailored to meet specific operational requirements.

Bureauserv primarily serves clients in the Banking & Financial Services and Technology & SaaS sectors. Their expertise in these industries allows them to provide specialized solutions that align with the unique demands of businesses operating in these fields.

Bureauserv operates using an offshore delivery model, which means that their services are managed remotely from locations outside the client’s home country. This approach allows them to leverage cost efficiencies while ensuring high-quality service delivery. By employing teams in regions like the Philippines, they can provide scalable and effective support as an extension of their clients' operations.

Bureauserv has a workforce of between 11 and 50 employees. This size allows the company to maintain a close-knit environment while still being capable of delivering personalized services and support to its clients.

Bureauserv is well-positioned to serve small and medium businesses, offering scalable services that adapt to their growth trajectories. With a commitment to understanding the specific needs of SMBs, they provide flexible and customized solutions that help these businesses thrive in competitive environments, allowing them to concentrate on core activities while benefiting from Bureauserv's expertise.

While Bureauserv primarily focuses on supporting small and medium-sized enterprises, their service offerings can also be beneficial for larger companies. However, their scale may not fully align with the complex needs of large enterprises seeking extensive service integration and support. For enterprises, the adaptability and innovative solutions offered by Bureauserv could be advantageous, but they might require additional resources or partnerships to meet the comprehensive demands typical of larger organizations.