Broadstone.io
AI and Data Services
Broadstone.io is a nearshore outsourcing firm that provides AI and data services for a wide range of industries, known for its scalable solutions and flexible hourly billing.
Size
1-10
Private
Mission
To provide scalable remote outsourcing solutions that enable businesses to adapt efficiently to changing needs.
About
Broadstone.io offers AI and data services along with customer experience and contact center support for clients in various industries. The company operates using a nearshore model and supports businesses across Europe.
It is recognized for its scalable and flexible solutions, with hourly billing starting at €19 and no long-term commitments required.
Services
Broadstone.io provides AI and data services supported by customer experience and contact center solutions, as well as IT infrastructure and managed services. These services cover a range of channels, including inbound customer support and technical assistance, tailored to support businesses in managing fluctuating workloads and enhancing operational efficiency.
Capabilities
Multilingual Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Document Indexing & Digitisation
Inbound Customer Support
Outbound Telesales & Retention
Appointment Setting
Service Desk & IT Support
Industries Served
The company serves clients in a wide range of industries, adapting its services to meet diverse business needs. It has experience supporting startups and established enterprises with services aligned to their specific operational requirements.
Unique Stregths
Broadstone.io is known for its scalable and flexible service offerings, allowing clients to adjust support levels as needed. Its approach includes a commitment to data protection and seamless transitions, ensuring clients can manage their operations without the overhead of full-time hires.
Delivery Footprint
Headquartered in Budapest, Hungary, the company operates using a nearshore delivery model. It serves clients across Europe, with teams working in remote environments to provide efficient and responsive support.
Certifications
ISO/IEC 27001:2022
Verticals
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Clients
No items found.
What's the main service provided by
Broadstone.io
?
Broadstone.io specializes in providing AI and data services, complemented by a wide range of customer experience and contact center solutions. Their offerings include multilingual and technical support at various tiers, data entry and processing, document indexing and digitization, as well as inbound customer support and outbound telesales. This comprehensive suite of services is designed to assist businesses in navigating fluctuating demands and improving overall efficiency.
What additional services does
Broadstone.io
provide?
In addition to its core AI and data services, Broadstone.io offers an extended portfolio that includes customer experience and contact center support, back-office operations, and IT infrastructure and managed services. These additional capabilities enhance their service offerings, allowing businesses to streamline operations and improve efficiency across various functions.
When was
Broadstone.io
founded?
Broadstone.io was established in 2021, which means it has been operational for approximately three years as of 2024. Since its inception, the company has focused on delivering innovative outsourcing solutions tailored to meet the evolving needs of businesses across different sectors.
What industry verticals does
Broadstone.io
serve?
What delivery model does
Broadstone.io
offer?
Broadstone.io utilizes both nearshore and onshore delivery models to provide its services. Nearshore outsourcing refers to partnering with companies in neighboring countries, allowing for cultural similarities and easy communication, while onshore outsourcing involves working within the same country. This approach enables Broadstone.io to offer effective and responsive support to clients throughout Europe, ensuring high-quality services and seamless collaboration.
How many employees and/or seats does
Broadstone.io
have?
Broadstone.io operates with a small team, comprising between one to ten employees. This compact workforce allows the company to maintain agility and flexibility in its operations, enabling it to quickly adapt to client requirements and market changes.
Can
Broadstone.io
be considered a good service provider for startups?
Can
Broadstone.io
be considered a good service provider for SMBs?
Broadstone.io is particularly well-suited to serve small and medium-sized businesses (SMBs). Its scalable and flexible service offerings allow SMBs to adjust support levels based on their specific needs, enabling them to efficiently manage growth without the burden of hiring full-time staff. The company’s commitment to providing tailored solutions ensures that SMBs can access the resources they need to thrive in a competitive environment.
Can
Broadstone.io
be considered a good service provider for enterprises?
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