Brigade Corporation
Back-Office Operations
Brigade Solutions is a reliable BPO firm that provides back-office operations for banking, financial services, logistics, and technology, known for its commitment to quality and operational excellence.

Size

201-500
Private

Mission

About

Brigade Solutions offers back-office operations along with finance and accounting and customer experience services for clients in banking, financial services, logistics, transport, supply-chain, and technology. The company operates using an offshore model and supports a diverse range of clients from small businesses to Fortune 500 corporations.

It is recognized for its ISO certifications and Six Sigma practices, with a focus on delivering innovative and efficient solutions tailored to client needs.

Services

Brigade Solutions provides back-office operations supported by finance and accounting and customer experience services. These services include accounts payable, accounts receivable, inbound customer support, technical support, data entry, and sales enablement content. They are tailored to support various client needs, enhancing operational efficiency and business transformation.

Capabilities

Accounts Payable
Accounts Receivable
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Sales Enablement Content
Procure-to-Pay (P2P)
Order-to-Cash (O2C)
Customer & Marketing Analytics
Outbound Telesales & Retention

Industries Served

The company serves clients in banking and financial services, logistics, transport, supply-chain, and technology. It has experience supporting a wide range of clients, including small businesses and Global 1000 corporations, with services aligned to industry-specific requirements.

Unique Stregths

Brigade Solutions is known for its commitment to quality, holding ISO 9001 and ISO 27001 certifications, and emphasizing operational excellence through Six Sigma practices. Its approach includes leveraging advanced technology and smart business processes, which help deliver consistent results at scale.

Delivery Footprint

Headquartered in South Barrington, Illinois, the company operates using an offshore delivery model from its Global Delivery Centre in Hyderabad, India. It serves clients across various geographies, with teams working in remote environments to meet diverse client needs.

Certifications

ISO 27001:2005
ISO 9001:2000
Six Sigma

Verticals

Banking & Financial Services
Technology & SaaS
Logistics Transport & Supply-Chain

Clients

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What's the main service provided by
Brigade Corporation
?
Brigade Corporation specializes in back-office operations, providing a comprehensive range of services designed to enhance business efficiency. Their offerings include accounts payable, accounts receivable, inbound customer support, technical support at both Tier 1 and Tier 2 levels, data entry and processing, sales enablement content, as well as procure-to-pay (P2P) and order-to-cash (O2C) solutions. This diverse service portfolio is tailored to meet the specific needs of clients across various industries.
What additional services does
Brigade Corporation
provide?
In addition to their primary focus on back-office operations, Brigade Corporation also offers finance and accounting services. This expanded portfolio enables them to provide clients with comprehensive support that includes financial management and operational efficiency, further enhancing their ability to meet diverse client needs.
When was
Brigade Corporation
founded?
Brigade Corporation was established in 1998, making it a well-rooted player in the business process outsourcing sector with over 25 years of experience. Since its inception, the company has grown significantly, adapting to industry changes and continuously enhancing its service offerings.
What industry verticals does
Brigade Corporation
serve?
Brigade Corporation primarily serves several key industries, including Banking & Financial Services, Logistics, Transport & Supply-Chain, and Technology & SaaS. This diverse focus allows them to cater to a wide range of client needs and align their services with industry-specific requirements.
What delivery model does
Brigade Corporation
offer?
Brigade Corporation utilizes an offshore delivery model, which involves providing services from a location outside of the client's country, in this case, from their Global Delivery Centre in Hyderabad, India. This approach allows them to leverage cost efficiencies while maintaining high service quality and access to a skilled workforce, enabling them to meet the diverse needs of their clients effectively.
How many employees and/or seats does
Brigade Corporation
have?
Brigade Corporation has a workforce ranging from 201 to 500 employees. This size allows the company to maintain a balance between personalized service and the capacity to handle larger projects, ensuring that they can meet the varying demands of their clients.
Can
Brigade Corporation
be considered a good service provider for startups?
Can
Brigade Corporation
be considered a good service provider for SMBs?
Brigade Corporation is well-positioned to support small and medium businesses (SMBs) with its scalable service offerings designed to enhance operational efficiency. Their diverse portfolio, including back-office and finance services, allows SMBs to access high-quality support that can adapt to their growth needs. This flexibility ensures that as SMBs expand, they can rely on Brigade to provide the necessary resources and expertise to facilitate their ongoing development.
Can
Brigade Corporation
be considered a good service provider for enterprises?
Brigade Corporation stands out as a reliable provider for enterprises and large companies, thanks to its extensive experience and commitment to quality. With certifications like ISO 9001 and ISO 27001, alongside their implementation of Six Sigma practices, they demonstrate a dedication to operational excellence and risk management. Their offshore delivery model ensures that they can scale operations efficiently, making them a solid choice for large organizations seeking sophisticated and reliable outsourcing solutions.
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