Brial Empresas
Customer Experience and Contact Center
Brial Empresas is a specialized BPO provider that offers customer experience and contact center solutions for industries such as insurance, healthcare, and financial services, known for its strategic HR partnership and tailored service delivery.
Size
1-10
Private
Mission
About
Brial Empresas offers customer experience and contact center solutions along with HR, recruitment, and payroll services for clients in insurance, healthcare, gaming, and banking. The company operates using an onshore, nearshore, and offshore model and supports organizations in Chile and beyond.
It is recognized for its focused and specialized approach, with a commitment to enhancing operational efficiency through effective outsourced solutions.
Services
Brial Empresas provides customer experience and contact center solutions supported by HR, recruitment, and payroll services. These services include inbound customer support, outbound telesales, billing and invoicing, and recruitment process outsourcing (RPO). Each solution is designed to streamline essential administrative and HR functions, allowing clients to focus on their core business objectives.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Billing & Invoicing
Payroll Processing
Accounts Payable
Accounts Receivable
Recruitment Process Outsourcing (RPO)
Industries Served
The company serves clients in insurance, healthcare, gaming, and banking. It has experience supporting organizations with services aligned to industry-specific requirements, ensuring compliance and operational efficiency.
Unique Stregths
Brial Empresas is known for its strategic partnership approach, offering clients tailored solutions that enhance workforce management. Its specialized team is committed to delivering consistent and effective service, ensuring that client needs are met with precision.
Delivery Footprint
Headquartered in San Pedro de la Paz, Chile, the company operates using onshore, nearshore, and offshore delivery models. It serves clients across various regions, with teams working in flexible environments to meet diverse client needs.
Certifications
CSSF
OEC
Verticals
Insurance
Healthcare & Life Sciences
Gaming & Entertainment
Banking & Financial Services
Clients
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What's the main service provided by
Brial Empresas
?
Brial Empresas specializes in delivering customer experience and contact center solutions. Their service offerings include inbound customer support, outbound telesales and retention, billing and invoicing, payroll processing, accounts payable, accounts receivable, and recruitment process outsourcing (RPO). This comprehensive suite of services is designed to help businesses streamline their operations and enhance customer satisfaction.
What additional services does
Brial Empresas
provide?
In addition to their primary offerings, Brial Empresas provides additional services in HR recruitment and payroll, as well as finance and accounting. This expanded portfolio allows them to support clients in managing essential administrative functions, further enhancing operational efficiency.
When was
Brial Empresas
founded?
Founded in 2007, Brial Empresas has been in operation for 17 years as of 2024. The company was established to provide specialized customer experience solutions and has since grown to become a trusted partner for various industries.
What industry verticals does
Brial Empresas
serve?
Brial Empresas serves a diverse range of industries, including Insurance, Healthcare & Life Sciences, Gaming & Entertainment, and Banking & Financial Services. This broad industry focus enables them to cater to specific compliance needs and operational efficiencies required by each sector.
What delivery model does
Brial Empresas
offer?
Brial Empresas employs a versatile delivery model that includes onshore, nearshore, and offshore solutions. Onshore services are provided within the same country, nearshore services are offered from nearby countries, and offshore services come from distant locations. This approach allows them to meet client needs effectively while optimizing costs and resources.
How many employees and/or seats does
Brial Empresas
have?
Brial Empresas has a small workforce, employing between 1 to 10 individuals. This size allows for a close-knit team capable of providing personalized service and agile responses to client needs.
Can
Brial Empresas
be considered a good service provider for startups?
Brial Empresas can be a suitable service provider for startups looking for personalized and efficient customer experience solutions. With their small team size, they can offer tailored services that are often more adaptable to the unique needs of new businesses. Their comprehensive service portfolio, including inbound support and payroll processing, can help startups streamline operations as they focus on growth.
Can
Brial Empresas
be considered a good service provider for SMBs?
For small and medium businesses, Brial Empresas presents a beneficial option due to their flexible service offerings and commitment to enhancing operational efficiency. Their ability to provide tailored solutions in customer support and HR functions can significantly assist SMBs in managing their resources effectively and scaling their operations as needed.
Can
Brial Empresas
be considered a good service provider for enterprises?
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