Brandt International
Customer Experience and Contact Center
BRANDT is a multi-generational BPO provider that offers customer experience and contact center services for telecommunications, retail, and government sectors, known for its commitment to operational excellence and personalized service.
Size
201-500
Private
Mission
To help growers become more profitable by providing innovative products and cutting-edge technology tailored for agriculture and horticulture markets.
About
BRANDT offers customer experience and contact center services along with HR, recruitment, payroll, and IT infrastructure solutions for clients in telecommunications, retail, technology, and the public sector. The company operates using a hybrid delivery model and supports global clients.
It is recognized for its family-owned values and a legacy of innovation, with a dedicated team focused on enhancing customer experience and operational efficiency.
Services
BRANDT provides customer experience and contact center services, supported by HR outsourcing, recruitment, payroll, IT infrastructure, and managed services. These services cover inbound customer support, outbound telesales, technical support, and employee training, tailored to support client needs across various operational areas.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Employee Helpdesk
Learning & Development Support
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Payroll Processing
Benefits Administration
Change Management & Training
Custom Application Development
Data-Centre Operations
Industries Served
The company serves clients in telecommunications, retail, technology, and the public sector. It has experience supporting diverse client types with services aligned to industry-specific requirements, ensuring compliance and operational efficiency.
Unique Stregths
BRANDT is known for its commitment to operational excellence and personalized service, offering clients a blend of family values and innovative solutions. Its approach includes a focus on transparency and tailored client interactions, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in Kuala Lumpur, Malaysia, the company operates using a hybrid delivery model. It serves clients across Asia and nearby continents, with teams working in onshore and offshore environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Retail & e-Commerce
Technology & SaaS
Government & Public Sector
Clients
No items found.
What's the main service provided by
Brandt International
?
Brandt International specializes in customer experience and contact center solutions, providing a comprehensive range of services designed to enhance client interactions and operational efficiency. Their offerings include inbound customer support, outbound telesales and retention, technical support at various tiers, employee helpdesk services, and extensive HR solutions such as recruitment process outsourcing and payroll processing. Additionally, they offer learning and development support, onboarding administration, benefits administration, and custom application development, ensuring that they meet diverse client needs across different sectors.
What additional services does
Brandt International
provide?
When was
Brandt International
founded?
Founded in 1953, Brandt International has been in operation for over 70 years. The company has built a significant legacy in the business process outsourcing sector, evolving its services to adapt to changing market demands and client needs throughout the decades.
What industry verticals does
Brandt International
serve?
Brandt International serves a variety of industries, including Telecommunications & Media, Retail & e-Commerce, Technology & SaaS, and the Government & Public Sector. This diverse industry focus enables them to tailor their services to meet the specific requirements and compliance standards of each sector they support.
What delivery model does
Brandt International
offer?
Brandt International employs a hybrid delivery model, combining onshore, offshore, and nearshore strategies to optimize service delivery. Onshore services involve operating from the same country as the client, while offshore services are provided from a distant location, often offering cost advantages. Their hybrid approach allows for flexibility and scalability, enabling them to meet the varying needs of their clients effectively.
How many employees and/or seats does
Brandt International
have?
Brandt International has a workforce of between 201 and 500 employees. This size allows the company to maintain a personalized approach to service delivery while also having the capability to handle substantial client demands across various sectors.
Can
Brandt International
be considered a good service provider for startups?
Can
Brandt International
be considered a good service provider for SMBs?
Brandt International is well-positioned to support small and medium businesses. Their diverse service portfolio and commitment to operational excellence enable SMBs to enhance their customer interactions and streamline their HR processes. The company's ability to adapt its services to meet the specific needs of smaller enterprises ensures that these businesses can focus on growth while relying on Brandt for essential operational support.
Can
Brandt International
be considered a good service provider for enterprises?
Brandt International demonstrates strong capabilities in serving enterprises and large companies. With their extensive experience in various industries and sophisticated service offerings, they can provide reliable support for complex operational needs. Their hybrid delivery model allows them to scale services effectively, ensuring that large clients receive consistent and high-quality support tailored to their unique requirements.
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