Brandt Global Business Services
Customer Experience and Contact Center
Brandt Business Services is a technology-enabled consulting firm that provides customer experience management for telecommunications, retail, banking, healthcare, and public sectors, known for its strong regional presence and impressive growth metrics.
Size
Private
Mission
About
Brandt Business Services offers customer experience management along with HR outsourcing and training services for clients in telecommunications, retail, banking, healthcare, and public sectors. The company operates using an onshore and offshore delivery model and supports clients across Malaysia, Singapore, Hong Kong, and China.
It is recognized for its impressive 29% CAGR over the past 11 years, with a commitment to leveraging cutting-edge technology to drive operational efficiency and client success.
Services
Brandt Business Services provides customer experience management supported by HR outsourcing and training and development services. These services include inbound customer support, outbound telesales, CX consulting, quality assurance, and employee helpdesk. Each solution is tailored to enhance client satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Continuous Improvement / Lean Six Sigma
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Learning & Development Support
Employee Helpdesk
Industries Served
The company serves clients in telecommunications, retail, banking, healthcare, and public sectors. It has experience supporting various businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective customer interactions and HR solutions.
Unique Stregths
Brandt Business Services is known for its strong regional presence in Southeast Asia and a commitment to leveraging advanced technologies such as RPA and AI. Its approach includes continuous improvement and performance management practices, which help deliver consistency and operational excellence at scale.
Delivery Footprint
Headquartered in Malaysia, the company operates using an onshore and offshore delivery model. It serves clients across Malaysia, Singapore, Hong Kong, and China, with teams working in hybrid environments to meet diverse client needs.
Certifications
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Verticals
Telecommunications & Media
Retail & e-Commerce
Banking & Financial Services
Healthcare & Life Sciences
Government & Public Sector
Clients
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What's the main service provided by
Brandt Global Business Services
?
Brandt Global Business Services specializes in customer experience management, primarily through its contact center operations. Their offerings encompass inbound customer support, outbound telesales and retention, customer experience consulting along with journey mapping, quality assurance monitoring, and continuous improvement strategies like Lean Six Sigma. Additionally, they provide Recruitment Process Outsourcing (RPO), talent sourcing and screening, onboarding administration, and support for learning and development, all tailored to enhance client satisfaction and operational efficiency.
What additional services does
Brandt Global Business Services
provide?
In addition to its primary focus on customer experience management, Brandt Global Business Services offers a wide range of supplementary services. These include HR recruitment and payroll solutions, IT infrastructure management, and software engineering and product development. This extended service portfolio positions the company as a versatile partner capable of addressing various operational needs for its clients.
When was
Brandt Global Business Services
founded?
Brandt Global Business Services was established in 2004, which means the company has been operating for approximately 20 years as of 2024. Since its inception, it has focused on providing innovative solutions in customer experience management and HR services.
What industry verticals does
Brandt Global Business Services
serve?
Brandt Global Business Services caters to a diverse range of industries, including Telecommunications & Media, Retail & e-Commerce, Banking & Financial Services, Healthcare & Life Sciences, and the Government & Public Sector. This broad industry focus allows the company to tailor its services to meet the specific needs of various sectors.
What delivery model does
Brandt Global Business Services
offer?
Brandt Global Business Services employs both onshore and offshore delivery models to meet the varying needs of its clients. Onshore delivery refers to services provided within the same country as the client, ensuring close collaboration and communication, while offshore delivery involves services being executed from another country, often providing cost advantages and access to a global talent pool. This hybrid approach allows Brandt to offer flexibility and scalability in its service delivery.
How many employees and/or seats does
Brandt Global Business Services
have?
Can
Brandt Global Business Services
be considered a good service provider for startups?
Brandt International can be a suitable service provider for startups, particularly those in the telecommunications, retail, or technology sectors. With their comprehensive range of services that includes customer support and HR solutions, startups can leverage Brandt's expertise to establish efficient operational processes. Their hybrid delivery model further allows startups to scale their operations flexibly as they grow.
Can
Brandt Global Business Services
be considered a good service provider for SMBs?
Can
Brandt Global Business Services
be considered a good service provider for enterprises?
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