Brandt Business Services
Customer Experience and Contact Center
Brandt International is a leading BPO provider that offers customer experience and contact center services for banking, financial services, healthcare, retail, technology, and telecommunications, known for its strong regional presence and commitment to operational excellence.
Size
201-500
Private
100m-1b
Mission
About
Brandt International offers customer experience and contact center services along with HR, recruitment, payroll, and AI and data services for clients in banking, financial services, healthcare, retail, technology, and telecommunications. The company operates using an onshore and offshore delivery model and supports clients across the Asia-Pacific region.
It is recognized for its impressive growth trajectory, with a compound annual growth rate of 29% since 2009, and a strong focus on employee engagement and retention.
Services
Brandt International provides customer experience and contact center services supported by HR, recruitment, payroll, and AI and data services. These services include inbound customer support, outbound telesales and retention, CX consulting and journey mapping, and learning and development support. Each solution is tailored to enhance operational efficiency and customer satisfaction for diverse business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
CX Consulting & Journey Mapping
Learning & Development Support
Change Management & Training
Industries Served
The company serves clients in banking and financial services, insurance, healthcare and life sciences, retail and e-commerce, technology and SaaS, and telecommunications and media. It has experience supporting multinational corporations and high-growth internet companies with services aligned to industry-specific requirements.
Unique Stregths
Brandt International is known for its strategic growth and commitment to employee engagement, offering clients a strong operational backbone. Its approach includes customized, solutions-led methodologies and a focus on continuous improvement, which help deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Kuala Lumpur, Malaysia, the company operates using an onshore and offshore delivery model. It serves clients across the Asia-Pacific region, with teams working in hybrid environments tailored to meet client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Clients
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What's the main service provided by
Brandt Business Services
?
Brandt Business Services specializes in enhancing customer experiences and operates a comprehensive contact center. Their offerings include various facets of customer support such as inbound assistance, proactive outbound telesales, customer retention strategies, CX consulting, journey mapping, and learning and development support. This diverse service suite is designed to optimize operational efficiency and elevate customer satisfaction across different business functions.
What additional services does
Brandt Business Services
provide?
In addition to their primary focus on customer experience and contact center services, Brandt Business Services also provides HR recruitment and payroll solutions, as well as AI and data services. This broadens their service capabilities, allowing them to assist clients not only in customer engagement but also in critical back-office functions and advanced technological integrations.
When was
Brandt Business Services
founded?
Established in 2004, Brandt Business Services has been a key player in the outsourcing industry for nearly 20 years. The company has consistently evolved to meet the changing needs of its clients, showcasing a strong commitment to growth and innovation since its inception.
What industry verticals does
Brandt Business Services
serve?
Brandt Business Services caters to a wide array of industries including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, as well as Telecommunications & Media. This broad industry focus enables them to tailor their solutions to meet the specific requirements of diverse sectors.
What delivery model does
Brandt Business Services
offer?
Brandt Business Services employs both onshore and offshore delivery models to meet client needs effectively. Onshore delivery refers to services provided within the same country as the client, ensuring seamless communication and cultural alignment. Offshore delivery, on the other hand, involves services offered from locations in different countries, often resulting in cost efficiencies and access to a wider talent pool. This hybrid approach allows the company to be flexible and responsive to varying client demands.
How many employees and/or seats does
Brandt Business Services
have?
Brandt Business Services boasts a workforce of between 201 and 500 employees, indicative of a medium-sized organization. This size allows them to maintain a robust operational capacity while fostering a personalized approach to client service, ensuring that they can adapt to both client needs and market changes effectively.
Can
Brandt Business Services
be considered a good service provider for startups?
Can
Brandt Business Services
be considered a good service provider for SMBs?
Can
Brandt Business Services
be considered a good service provider for enterprises?
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