Brand Protect Plus Llc
Customer Experience and Contact Center
Brand Protect Plus LLC is a customer service outsourcing firm that provides customer experience and contact center solutions for telecommunications and media, known for its dedicated multilingual team and extensive industry experience.
Size
11-50
Private
1m-10m
Mission
To provide scalable and flexible contact center solutions that seamlessly integrate as an extension of clients' businesses, enhancing their vision and goals.
About
Brand Protect Plus LLC offers customer experience and contact center solutions along with fulfillment services for clients in telecommunications and media. The company operates using an onshore model and supports businesses across North America.
It is recognized for its commitment to continuous training and real-time service analytics, with a strong emphasis on integrating seamlessly with clients' operations.
Services
Brand Protect Plus LLC provides customer experience and contact center solutions supported by fulfillment services and specific offerings such as inbound customer support, technical support, order management, and custom application development. These services cover various channels and are tailored to support client needs across multiple industries.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Order Management & Fulfilment
Custom Application Development
Industries Served
The company serves clients in telecommunications, media, retail, and e-commerce. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring a comprehensive approach to customer care.
Unique Stregths
Brand Protect Plus LLC is known for its dedicated multilingual team, offering clients deep industry experience and a customizable service model. Its approach includes continuous training for contact center professionals and advanced proprietary information systems, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Beachwood, Ohio, the company operates using an onshore delivery model. It serves clients across North America, with teams working in on-site environments to ensure effective communication and service delivery.
Certifications
No items found.
Verticals
Telecommunications & Media
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Brand Protect Plus Llc
?
Brand Protect Plus LLC specializes in customer experience and contact center solutions, offering a range of services designed to enhance client interactions. Their main offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide order management and fulfillment, as well as custom application development, ensuring that they can meet various client needs across multiple channels.
What additional services does
Brand Protect Plus Llc
provide?
In addition to their primary services, Brand Protect Plus LLC offers HR recruitment and payroll services. This expansion into human resources signifies their commitment to providing comprehensive support to clients, ensuring that they can rely on a single provider for both customer experience and essential operational functions.
When was
Brand Protect Plus Llc
founded?
Brand Protect Plus LLC was established in 2013, marking over a decade of experience in the industry as of 2024. This foundation has allowed the company to develop a strong understanding of customer service and fulfillment solutions tailored to diverse sectors.
What industry verticals does
Brand Protect Plus Llc
serve?
Brand Protect Plus LLC serves a variety of industries, specifically focusing on Telecommunications & Media, as well as Retail & e-Commerce. This targeted approach allows the company to deliver specialized solutions that cater to the unique demands and challenges of these sectors.
What delivery model does
Brand Protect Plus Llc
offer?
The company employs an onshore delivery model, which means that their services are provided from locations within the United States. This approach not only facilitates effective communication but also ensures that clients receive high-quality service from teams that are familiar with the local market dynamics.
How many employees and/or seats does
Brand Protect Plus Llc
have?
Brand Protect Plus LLC operates with a workforce size ranging from 11 to 50 employees. This relatively small team structure allows for a tight-knit environment, enabling focused attention on client needs and fostering a culture of collaboration and responsiveness.
Can
Brand Protect Plus Llc
be considered a good service provider for startups?
Can
Brand Protect Plus Llc
be considered a good service provider for SMBs?
Brand Protect Plus LLC is well-suited for small and medium businesses looking for scalable and flexible support. Their range of customer experience solutions, combined with their commitment to continuous training and real-time service analytics, allows SMBs to enhance their customer interactions without the need for extensive resources. The company's adaptable service model can be tailored to meet the evolving needs of growing businesses.
Can
Brand Protect Plus Llc
be considered a good service provider for enterprises?
While Brand Protect Plus LLC primarily focuses on small to medium businesses, they do possess capabilities that could benefit enterprises, especially those in telecommunications and retail. Their commitment to high-quality service delivery and the ability to integrate seamlessly with clients' operations make them a reliable partner for larger organizations seeking to enhance their customer experience operations.
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