Bpoxpert
Customer Experience and Contact Center
BPOXpert is a mid-sized BPO company that provides customer experience and contact center services for banking, financial services, healthcare, and life sciences, known for its cost-effective and scalable workforce solutions.
Size
51-200
Private
Mission
About
BPOXpert offers customer experience and contact center services along with HR, recruitment and payroll, and back-office operations for clients in banking, financial services, healthcare, and life sciences. The company operates using an onshore, nearshore, and offshore delivery model and supports both international and local clients.
It is recognized for its commitment to customer satisfaction and employee growth, with a focus on technology integration and a strict ethical code that ensures high-quality service delivery.
Services
BPOXpert provides customer experience and contact center services supported by HR, recruitment and payroll, and back-office operations. These services include inbound customer support, technical support, data entry and processing, and payroll processing, tailored to enhance operational efficiency and improve customer satisfaction.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Payroll Processing
Employee Helpdesk
Industries Served
The company serves clients in banking, financial services, healthcare, and life sciences. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms, ensuring compliance and operational excellence.
Unique Stregths
BPOXpert is known for its cost-effective and scalable workforce solutions, offering clients a highly skilled staff and modern technology integration. Its approach includes ongoing training and a family-friendly work environment, which helps deliver consistency and high levels of customer satisfaction.
Delivery Footprint
Headquartered in Lahore, Pakistan, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across various geographies, with teams working in flexible environments to meet client needs and demand fluctuations.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Bpoxpert
?
Bpoxpert specializes in customer experience and contact center services, offering a comprehensive suite that enhances operational efficiency and customer satisfaction. Their key offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, data entry and processing, payroll processing, and employee helpdesk services. This diverse array of services is designed to address the specific needs of their clients across various sectors.
What additional services does
Bpoxpert
provide?
When was
Bpoxpert
founded?
Bpoxpert was established in 2020, marking a relatively recent entry into the business process outsourcing industry. As of 2024, the company has been operating for four years, during which it has developed a reputation for excellence in customer experience and contact center services.
What industry verticals does
Bpoxpert
serve?
Bpoxpert serves a range of industries, specifically focusing on Banking & Financial Services, Insurance, and Healthcare & Life Sciences. This targeted approach allows the company to tailor its services to meet the unique requirements and regulatory standards of each industry.
What delivery model does
Bpoxpert
offer?
Bpoxpert employs a versatile delivery model that includes onshore, nearshore, and offshore options. Onshore delivery refers to services provided within the same country as the client, nearshore involves services from neighboring countries, and offshore delivery means services are managed from countries significantly distant from the client. This flexibility enables Bpoxpert to meet diverse client needs effectively while optimizing cost and service quality.
How many employees and/or seats does
Bpoxpert
have?
Bpoxpert has a workforce of between 51 to 200 employees, positioning it as a medium-sized player in the BPO sector. This size allows the company to maintain a balance between personalized service and operational capability, ensuring clients receive dedicated attention while benefiting from a skilled team.
Can
Bpoxpert
be considered a good service provider for startups?
Brain Technosys Pvt Ltd could be a suitable service provider for startups, especially those seeking innovative and cost-effective solutions to accelerate their growth. With their expertise in custom application and mobile development, startups can leverage their services to create tailored solutions that meet their unique needs. The company's commitment to understanding client goals ensures that startups receive the support necessary to establish themselves in their respective markets.
Can
Bpoxpert
be considered a good service provider for SMBs?
Bpoxpert is well-suited to support small and medium businesses (SMBs) with its scalable service offerings and flexible delivery model. The company's ability to tailor its solutions to specific business needs makes it an attractive partner for SMBs looking to enhance their customer experience without overextending their resources.
Can
Bpoxpert
be considered a good service provider for enterprises?
While Bpoxpert has the capabilities to serve larger enterprises, its primary strengths lie in providing personalized service and tailored solutions, which can be particularly beneficial for mid-sized organizations. Enterprises may find value in Bpoxpert's commitment to technology integration and high-quality service delivery, though they should assess if the company's scale aligns with their extensive operational demands.
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