BPO Solution America
Customer Experience and Contact Center
BPO Solutions is a small BPO company that provides customer experience and contact center services for various industries, known for its commitment to client satisfaction and tailored solutions.
Size
5K-10K
Private
Mission
To improve business performance and shareholder value while reducing costs.
About
BPO Solutions offers customer experience and contact center services along with back-office operations, finance and accounting, HR, recruitment, and payroll services for clients in banking, healthcare, telecommunications, retail, and gaming. The company operates using an onshore and nearshore model and supports U.S.-based businesses.
It is recognized for its dedicated and energetic team, with a focus on building trust and delivering customized solutions that enhance operational efficiency and reduce costs.
Services
BPO Solutions provides customer experience and contact center services, supported by back-office operations, finance and accounting, HR, recruitment, and payroll services. These services include inbound customer support, technical support, data entry, and payroll processing, tailored to support various client needs and business functions.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Payroll Processing
Industries Served
The company serves clients in banking and financial services, insurance, healthcare and life sciences, telecommunications and media, retail and e-commerce, gaming and entertainment, and travel and hospitality. It has experience supporting U.S.-based businesses with services aligned to industry-specific requirements.
Unique Stregths
BPO Solutions is known for its commitment to client satisfaction and timely service delivery, offering clients customized solutions that address complex challenges. Its approach includes leveraging a multi-talented workforce dedicated to problem-solving, ensuring high-quality service and complete client satisfaction.
Delivery Footprint
Headquartered in Cooper City, Florida, the company operates using an onshore and nearshore delivery model. It serves clients across the United States, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Telecommunications & Media
Retail & e-Commerce
Gaming & Entertainment
Travel Hospitality & Leisure
Clients
Amazon
Microsoft
Linux
What's the main service provided by
BPO Solution America
?
BPO Solution America specializes in enhancing customer experience through its primary offering of customer experience and contact center services. This includes a range of support options such as inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, the company provides services in data entry and processing, along with payroll processing, ensuring a comprehensive approach to client needs in customer engagement and operational efficiency.
What additional services does
BPO Solution America
provide?
In addition to its core customer experience and contact center services, BPO Solution America offers a robust suite of additional capabilities. These include back-office operations, finance and accounting services, human resources recruitment, and payroll services. This extensive service portfolio allows clients to benefit from a holistic approach to their operational needs, enhancing overall efficiency.
When was
BPO Solution America
founded?
BPO Solution America was established in 2016, making it a relatively young player in the BPO sector. With approximately eight years of experience, the company has grown rapidly and established itself as a reliable provider of outsourced business solutions.
What industry verticals does
BPO Solution America
serve?
BPO Solution America serves a diverse array of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Telecommunications & Media, Retail & e-Commerce, Gaming & Entertainment, and Travel, Hospitality & Leisure. This broad industry focus allows the company to tailor its services effectively to meet the unique needs of different sectors.
What delivery model does
BPO Solution America
offer?
The company employs both onshore and nearshore delivery models to cater to its clients. Onshore delivery refers to services provided within the same country, ensuring close alignment with client expectations and cultural nuances. Nearshore delivery involves outsourcing to neighboring countries, which can offer cost benefits while maintaining effective communication and collaboration.
How many employees and/or seats does
BPO Solution America
have?
BPO Solution America boasts a workforce of between 5,000 and 10,000 employees. This substantial team enables the company to handle a wide range of client demands efficiently and scale operations as necessary to meet varying business needs.
Can
BPO Solution America
be considered a good service provider for startups?
Can
BPO Solution America
be considered a good service provider for SMBs?
BPO Solution America is well-positioned to support small and medium businesses (SMBs) with its scalable service offerings and flexible delivery models. The company’s extensive experience in various sectors allows it to customize solutions that fit the specific growth needs of SMBs, making it a reliable partner for those looking to enhance their operational capabilities without overextending their resources.
Can
BPO Solution America
be considered a good service provider for enterprises?
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