Bpo Services
Customer Experience and Contact Center
Alorica Inc. is a global leader in customer experience solutions that provides customer experience and contact center services for various industries, known for its innovative use of technology and extensive operational scale.
Size
over-10K
Private
10m-50m
Mission
To improve lives through trusted digital customer experiences.
About
Alorica Inc. offers customer experience and contact center services along with finance and accounting solutions for clients in gaming, insurance, healthcare, banking, retail, and technology. The company operates using a global delivery model and supports Fortune 500 companies and other businesses worldwide.
It is recognized for its commitment to delivering 'insanely great' customer experiences, with over 100,000 employees managing billions of customer interactions annually across approximately 100 offices globally.
Services
Alorica Inc. provides customer experience and contact center services supported by finance and accounting solutions and specific offerings such as inbound customer support, outbound telesales, technical support, CX consulting, and voice-of-customer analytics. These services cover multi-channel engagement, including phone, email, and social media, and are tailored to support businesses in enhancing customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Industries Served
The company serves clients in gaming, insurance, healthcare, banking and financial services, retail and e-commerce, and technology. It has experience supporting Fortune 500 companies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Alorica is known for its passion, performance, and innovative use of technology, offering clients a scalable and effective customer experience management solution. Its approach includes leveraging advanced analytics and a tech-enabled framework, which help deliver consistent and high-quality service at scale.
Delivery Footprint
Headquartered in Irvine, California, the company operates using a global delivery model, including onshore, nearshore, and offshore capabilities. It serves clients across various regions, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Bpo Services
?
Bpo Services specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support and technical support at various tiers, alongside CX consulting and journey mapping services. This comprehensive approach ensures that businesses can enhance customer satisfaction through tailored support and engagement strategies.
What additional services does
Bpo Services
provide?
In addition to their primary customer experience and contact center services, Bpo Services also offers analytics and data solutions. This extended service portfolio allows clients to gain insights from customer interactions, enhancing overall operational efficiency and decision-making processes.
When was
Bpo Services
founded?
Bpo Services was established in 1999, marking over 24 years of experience in the industry. Since its inception, the company has evolved to meet the changing demands of customer service and support, building a strong reputation for delivering quality solutions to its clients.
What industry verticals does
Bpo Services
serve?
Bpo Services primarily serves the Banking & Financial Services sector. This focus allows them to tailor their solutions to meet the specific needs and challenges of businesses within this vertical, ensuring they provide relevant and efficient support.
What delivery model does
Bpo Services
offer?
Bpo Services employs a hybrid delivery model, which combines onshore, nearshore, and offshore capabilities. This approach allows them to leverage the best resources and talent available globally, ensuring they can deliver high-quality services while maintaining cost efficiency and flexibility to meet client needs.
How many employees and/or seats does
Bpo Services
have?
Bpo Services has a workforce of over 10,000 employees. This substantial size enables the company to manage significant volumes of customer interactions and provide reliable support across various client requirements.
Can
Bpo Services
be considered a good service provider for startups?
Bpo Solution Vietnam can be a valuable service provider for startups, particularly those in the finance and technology sectors. With its focus on finance and accounting services, startups can benefit from essential operational support that enables them to concentrate on growth and innovation. The company’s offshore delivery model also allows startups to access skilled talent at competitive rates, which is crucial for new businesses working with limited budgets.
Can
Bpo Services
be considered a good service provider for SMBs?
Can
Bpo Services
be considered a good service provider for enterprises?
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