Bpo Plus specializes in customer experience and contact center services, complemented by various back-office operations and IT support. Their offerings include inbound customer assistance, outbound telesales, technical support across multiple tiers, social media customer care, live chat, email support, and various data processing services. Additionally, they provide payroll processing, recruitment process outsourcing, accounts payable and receivable, financial planning and analysis, and marketing services, all tailored to enhance operational efficiency for their clients.

Established in 2005, Bpo Plus has been operating for approximately 19 years. Since its inception, the company has grown significantly, developing a robust portfolio of services to support its diverse clientele.

Bpo Plus serves a variety of sectors, including Banking & Financial Services, Telecommunications & Media, Healthcare & Life Sciences, Education & EdTech, Travel, Hospitality & Leisure, Retail & e-Commerce, and Technology & SaaS. This diverse industry focus allows them to tailor their services to meet the unique needs of each sector.

Bpo Plus employs a versatile delivery model that includes onshore, nearshore, and offshore operations. Onshore services are delivered within the same country as the client, nearshore services are provided from neighboring countries, and offshore services come from distant locations. This flexible approach enables Bpo Plus to optimize cost efficiency while ensuring high-quality service delivery tailored to client requirements.

Bpo Plus has a workforce ranging from 501 to 1,000 employees. This size allows the company to maintain a balance between personalized service and the capacity to handle large volumes of customer interactions effectively.

For small and medium businesses (SMBs), Bpo Plus presents a strong option due to its scalable service offerings and extensive industry experience. Their ability to customize solutions to meet specific business needs, combined with their operational efficiency, makes them an attractive partner for SMBs aiming for growth. The diverse range of services can support SMBs in enhancing customer interactions and streamlining back-office operations.

Bpo Plus is well-suited to serve enterprises and large companies, given its robust operational capabilities and experience managing significant customer interactions. The company's established track record in various industries, along with its sophisticated service offerings, positions it as a reliable partner for large organizations seeking comprehensive outsourcing solutions. Their ability to deliver services through an onshore, nearshore, and offshore model further enhances their appeal to enterprises requiring tailored, high-quality support.