Bpo Knowledge Services Jampro
Customer Experience and Contact Center
JAMPRO is the Government of Jamaica’s premier trade and investment promotion agency that provides customer experience and contact center services for banking, financial services, insurance, logistics, transport, supply-chain, and technology sectors, known for its commitment to fostering a business-friendly environment.
Size
51-200
Private
1m-10m
Mission
To promote a competitive and innovative business destination by providing expert support and advisory services to improve the business climate.
About
JAMPRO offers customer experience and contact center services along with back-office operations, finance and accounting, and HR, recruitment, and payroll for clients in banking, financial services, insurance, logistics, transport, supply-chain, and technology. The company operates using a nearshore model and supports local and international businesses.
It is recognized for its strategic partnerships and customized service level agreements, with a skilled English-speaking workforce that enhances operational efficiency and customer satisfaction.
Services
JAMPRO provides customer experience and contact center services supported by back-office operations, finance and accounting, and HR, recruitment, and payroll. These services cover technical support, claims processing, and payroll processing, and are tailored to support various business functions and client needs.
Capabilities
Technical Support (Tier 1/2)
Claims Processing
Payroll Processing
Employee Helpdesk
Industries Served
The company serves clients in banking, financial services, insurance, logistics, transport, supply-chain, and technology sectors. It has experience supporting both local and international businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
JAMPRO is known for its commitment to fostering a business-friendly environment, offering clients expert support and practical assistance. Its approach includes leveraging Jamaica's educated workforce and driving initiatives like the Jamaica Business Gateway, which streamline government processes for businesses.
Delivery Footprint
Headquartered in Jamaica, the company operates using a nearshore delivery model. It serves clients across North America and beyond, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Technology & SaaS
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Bpo Knowledge Services Jampro
?
Bpo Knowledge Services Jampro specializes in providing exceptional customer experience and contact center services. Their offerings extend to crucial back-office operations, incorporating technical support at Tier 1 and Tier 2 levels, claims processing, payroll processing, and employee helpdesk services. This comprehensive approach ensures that they meet various business functions and client-specific requirements effectively.
What additional services does
Bpo Knowledge Services Jampro
provide?
In addition to their primary offerings, Bpo Knowledge Services Jampro also provides HR recruitment and payroll services, along with AI and data services. This expanded service portfolio allows them to address various operational needs for their clients, enhancing overall business efficiency.
When was
Bpo Knowledge Services Jampro
founded?
Founded in 1988, Bpo Knowledge Services Jampro has been in operation for over 35 years. Established with a vision to enhance the business landscape in Jamaica, the company has grown and adapted over the decades to become a key player in the outsourcing industry.
What industry verticals does
Bpo Knowledge Services Jampro
serve?
Bpo Knowledge Services Jampro serves a diverse range of industries, including Banking & Financial Services, Insurance, Logistics, Transport & Supply-Chain, and Technology & SaaS. This broad focus allows them to cater to both local and international businesses, providing tailored solutions that meet specific industry needs.
What delivery model does
Bpo Knowledge Services Jampro
offer?
Bpo Knowledge Services Jampro operates using a nearshore delivery model. This approach means they provide services from a location that is geographically close to their primary clientele, facilitating easier communication and collaboration. Nearshore outsourcing allows for cultural and time zone similarities, which can enhance service efficiency and client satisfaction.
How many employees and/or seats does
Bpo Knowledge Services Jampro
have?
Bpo Knowledge Services Jampro employs a workforce ranging between 51 and 200 individuals. This size allows for a personalized service experience while still being capable of handling a variety of client demands across multiple sectors.
Can
Bpo Knowledge Services Jampro
be considered a good service provider for startups?
Can
Bpo Knowledge Services Jampro
be considered a good service provider for SMBs?
For small and medium businesses, Bpo Knowledge Services Jampro presents a strong option due to their scalability and flexibility. Their extensive service offerings, combined with their experience in various industries, enable them to adapt to the unique needs of SMBs, providing tailored support that fosters growth and operational efficiency.
Can
Bpo Knowledge Services Jampro
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.