BPO International specializes in providing comprehensive customer experience and contact center solutions. Their primary focus encompasses a range of services that enhance customer interactions, including inbound customer support and technical support at both Tier 1 and Tier 2 levels. In addition, the company offers data entry and processing, claims processing, and recruitment process outsourcing (RPO), alongside payroll processing and business and financial research. Each of these services is meticulously crafted to improve operational efficiency, allowing clients to concentrate on their core business activities.

In addition to its primary offerings, BPO International provides a suite of other services that further enhance its value proposition. These include back-office operations, human resources recruitment and payroll services, as well as knowledge and research services. Each of these services is designed to support clients in optimizing their operational processes and achieving their business objectives.

BPO International was established in 2001, marking over two decades of experience in the outsourcing industry as of 2024. Since its inception, the company has developed a strong reputation for delivering reliable and specialized support tailored to meet the diverse needs of its clients.

BPO International serves a variety of industries, including Healthcare & Life Sciences, Insurance, Banking & Financial Services, Gaming & Entertainment, Telecommunications & Media, and Retail & e-Commerce. This diverse industry focus allows the company to cater to specific requirements and technology platforms relevant to each sector.

BPO International employs a versatile delivery model that includes onshore, nearshore, and offshore options. An onshore model means services are delivered from within the same country as the client, providing ease of communication. Nearshore services are provided from neighboring countries, while offshore delivery involves operations in distant countries, often providing cost advantages. This flexible approach ensures that the company can meet the varying needs of its clients effectively.

BPO International has a workforce that falls within the range of 201 to 500 employees. This size allows the company to maintain a balance between personalized service and the capability to handle larger projects, making it adaptable to client demands.

Small and medium businesses (SMBs) will find BPO International a suitable service provider due to its scalable solutions and extensive service portfolio. The company is equipped to support the growth of SMBs by providing tailored outsourcing solutions that enhance operational efficiency and compliance. The combination of their industry experience and flexible delivery methods makes them an attractive option for SMBs aiming to optimize their resources and expand their market presence.