Bpo Guatemala
Customer Experience and Contact Center
BPO Guatemala is a leading organization that provides customer experience and contact center solutions for various industries, known for its skilled bilingual workforce and strategic nearshore location.
Size
1-10
Public
Mission
To promote a world-class destination for business process outsourcing, offering cost-effective, high-quality solutions with a strong focus on customer experience and operational excellence.
About
BPO Guatemala offers customer experience and contact center solutions along with back-office operations and IT infrastructure services for clients in banking, telecommunications, and e-commerce. The company operates using a nearshore model and supports businesses primarily in the United States, Canada, and Central America.
It is recognized for its competitive advantage of low operational costs and a strong focus on customer satisfaction, with member companies leveraging advanced technologies to enhance service delivery.
Services
BPO Guatemala provides customer experience and contact center solutions supported by back-office operations and IT infrastructure services. These services include inbound customer support, technical assistance, data entry, and payroll processing. Each solution is designed to meet the specific needs of clients, ensuring efficiency and effectiveness in business processes.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Claims Processing
Billing & Invoicing
Order Management & Fulfilment
Payroll Accounting
Accounts Payable
Accounts Receivable
Payroll Processing
Industries Served
The company serves clients in banking and financial services, telecommunications, healthcare, and e-commerce. It has extensive experience supporting businesses with tailored services that align with industry-specific requirements and technology platforms.
Unique Stregths
BPO Guatemala is known for its low-cost operational model and a highly skilled bilingual workforce, offering clients a competitive edge in the outsourcing landscape. Its approach includes leveraging advanced technologies such as AI and data analytics, which help deliver consistent and high-quality service at scale.
Delivery Footprint
Headquartered in Ciudad de Guatemala, the company operates using a nearshore delivery model. It serves clients across the United States, Canada, Mexico, and Central America, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Gaming & Entertainment
Clients
No items found.
What's the main service provided by
Bpo Guatemala
?
Bpo Guatemala specializes in delivering top-notch customer experience and contact center solutions. Their comprehensive offerings include inbound customer support, tiered technical assistance, data entry and processing, claims processing, billing and invoicing, order management and fulfillment, as well as payroll accounting, accounts payable, and receivable. Each of these services is meticulously designed to cater to the unique needs of their clients, ensuring operational efficiency and customer satisfaction.
What additional services does
Bpo Guatemala
provide?
When was
Bpo Guatemala
founded?
Bpo Guatemala was established in 2007, marking its entry into the business process outsourcing industry. As of 2024, the company has been in operation for 17 years, during which it has developed a strong reputation for delivering high-quality outsourcing solutions focused on customer experience and operational excellence.
What industry verticals does
Bpo Guatemala
serve?
Bpo Guatemala actively serves several key industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, and Gaming & Entertainment. This diverse focus allows the company to tailor its services to meet the specific needs and challenges of different sectors.
What delivery model does
Bpo Guatemala
offer?
Bpo Guatemala employs a nearshore delivery model, which means that their services are provided from a location that is geographically close to their clients, primarily in the United States, Canada, and Central America. This approach allows for better communication, cultural alignment, and lower operational costs compared to offshore solutions, while still offering flexibility and quality service.
How many employees and/or seats does
Bpo Guatemala
have?
Bpo Guatemala operates with a small team, consisting of 1 to 10 employees. This size allows for a more personalized service, fostering close client relationships and tailored solutions that cater to specific business needs.
Can
Bpo Guatemala
be considered a good service provider for startups?
BPO International is well-suited to support startups, thanks to its flexibility and experience in catering to businesses of varying sizes. The company's hybrid delivery model allows for a scalable approach, enabling startups to access essential back-office services without the burden of extensive infrastructure. With a focus on quality and client satisfaction, BPO International can help fledgling companies establish a solid operational foundation.
Can
Bpo Guatemala
be considered a good service provider for SMBs?
For small and medium businesses, Bpo Guatemala presents a compelling option due to its flexibility and comprehensive service portfolio. The company’s ability to offer tailored solutions helps SMBs scale their operations efficiently while maintaining a keen focus on customer satisfaction. Their competitive pricing model can also support SMBs in optimizing their operational costs, making them an attractive partner for growth.
Can
Bpo Guatemala
be considered a good service provider for enterprises?
While Bpo Guatemala is primarily structured to support smaller businesses and startups, enterprises may find value in their specialized services. However, given the company's size, large organizations may need to assess whether Bpo Guatemala's offerings align with their extensive operational needs. Those seeking a personalized approach and cost-effective solutions might still consider them, particularly in specific service areas.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.