Bpo Global Services S A S
Customer Experience and Contact Center
BPOGS is a Colombian company that provides customer experience and contact center services for retail, banking, financial services, and technology sectors, known for its commitment to quality and innovation.
Size
201-500
Private
Mission
To perfect the quality and effectiveness of services by providing timely solutions that strengthen products and services in national and international markets.
About
BPOGS offers customer experience and contact center services along with marketing operations for clients in retail & e-commerce, banking & financial services, and technology & SaaS. The company operates using an onshore model and supports clients primarily in the U.S.
It is recognized for its tailored solutions that enhance customer engagement, with a strong focus on quality and innovation in service delivery.
Services
BPOGS provides customer experience and contact center services, supported by marketing operations and specific offerings such as inbound customer support, social media management, and order management & fulfilment. These services cover various customer interaction channels and are tailored to support client needs in optimizing customer engagement and improving overall business performance.
Capabilities
Inbound Customer Support
Social Media Management
Order Management & Fulfilment
Industries Served
The company serves clients in retail & e-commerce, banking & financial services, and technology & SaaS. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective customer interactions and satisfaction.
Unique Stregths
BPOGS is known for its commitment to enhancing service quality and effectiveness, offering clients innovative solutions that drive value. Its approach includes a focus on timely service delivery and alignment with client needs, which helps deliver consistency and satisfaction at scale.
Delivery Footprint
Headquartered in Colombia, the company operates using an onshore delivery model. It serves clients across the U.S., with teams working in environments that adapt to client requirements, ensuring seamless integration and support.
Certifications
ISO 27001
Six Sigma
ISO 9001:2008
Verticals
Retail & e-Commerce
Banking & Financial Services
Technology & SaaS
Clients
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What's the main service provided by
Bpo Global Services S A S
?
Bpo Global Services S A S specializes in providing exceptional customer experience and contact center solutions. Their offerings include critical services such as inbound customer support, social media management, and order management & fulfillment, all designed to enhance customer engagement and improve business outcomes across various interaction channels.
What additional services does
Bpo Global Services S A S
provide?
When was
Bpo Global Services S A S
founded?
Bpo Global Services S A S was established in 2011, marking over a decade of experience in the business process outsourcing sector. Since its inception, the company has built a reputation for delivering quality services that cater to the diverse needs of its clients.
What industry verticals does
Bpo Global Services S A S
serve?
The company operates across several key industries, specifically focusing on retail & e-commerce, banking & financial services, and technology & SaaS. This diverse industry expertise allows Bpo Global Services S A S to tailor its services to meet the unique challenges and requirements of each sector.
What delivery model does
Bpo Global Services S A S
offer?
Bpo Global Services S A S utilizes an onshore delivery model, which means that their services are provided from within the same country as their primary client base, in this case, the U.S. This approach fosters better communication, cultural alignment, and customer satisfaction as teams are well-versed in the local market dynamics.
How many employees and/or seats does
Bpo Global Services S A S
have?
Bpo Global Services S A S has a workforce ranging between 201 to 500 employees. This size allows the company to maintain a strong operational capacity while providing personalized attention to each client, ensuring quality service delivery.
Can
Bpo Global Services S A S
be considered a good service provider for startups?
Bpo Guard may not be the ideal choice for startups looking for extensive scalability or a wide range of tailored services. While they offer valuable support in shared-services transformation and have a solid approach to application maintenance, their small team size may limit their capacity to adapt quickly to a startup's dynamic needs. However, if a startup is focused on government-related services, Bpo Guard could offer specialized support within that niche.
Can
Bpo Global Services S A S
be considered a good service provider for SMBs?
Small and medium businesses may find Bpo Global Services S A S to be a suitable service provider due to their flexible service portfolio and experience across various industries. The company’s ability to deliver tailored solutions can help SMBs optimize customer interactions and improve overall performance, making them a valuable partner for growth.
Can
Bpo Global Services S A S
be considered a good service provider for enterprises?
Bpo Global Services S A S is well-positioned to serve larger enterprises, given their robust service offerings and industry certifications such as ISO 27001 and Six Sigma. These credentials, along with their onshore delivery model, provide enterprises with the reliability and sophisticated solutions needed to enhance customer engagement at scale.
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