Bpo Contact Center
Sales and Lead-Generation Services
iContact BPO is a value-based outsourcing provider that delivers customer experience and contact center solutions for various industries, known for its tailored approach and strong leadership.
Size
201-500
Private
Mission
About
iContact BPO offers customer experience and contact center solutions along with back-office operations and sales and lead-generation services for clients in telecommunications, retail, banking, and healthcare. The company operates using an offshore and nearshore model and supports global brands across multiple regions.
It is recognized for its personalized client experience, with a focus on protecting brand integrity and enhancing customer interactions through advanced technology and skilled talent.
Services
iContact BPO provides customer experience and contact center solutions, supported by outsourced back-office services and sales and lead-generation services. These services include inbound customer support, outbound telesales, and data processing, tailored to support client operations and enhance customer interactions.
Capabilities
Outbound Telesales & Retention
Lead Research & List Building
Upsell / Cross-sell Campaigns
Campaign Management
Industries Served
The company serves clients in telecommunications, retail, banking, healthcare, and more. It has experience supporting global brands with services aligned to industry-specific requirements and technology platforms, ensuring a culturally aligned and efficient approach.
Unique Stregths
iContact BPO is known for its highly personalized client experience, offering clients a distinct BPO value proposition. Its approach includes leveraging advanced business intelligence tools and a skilled leadership team, which help deliver consistency and innovation at scale.
Delivery Footprint
Headquartered in South Africa, the company operates using an offshore and nearshore delivery model. It serves clients across various global markets, with teams working in flexible environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Bpo Contact Center
?
Bpo Contact Center specializes in delivering exceptional customer experience and contact center solutions, focusing primarily on sales and lead-generation services. Their offerings encompass a variety of key areas, including outbound telesales and retention, lead research and list building, upsell and cross-sell campaigns, as well as comprehensive campaign management.
What additional services does
Bpo Contact Center
provide?
In addition to their primary offerings, Bpo Contact Center provides a range of supplementary services, including HR recruitment and payroll, finance and accounting, IT infrastructure and managed services, as well as marketing operations. This diverse portfolio enables them to support their clients with comprehensive solutions beyond the core contact center services.
When was
Bpo Contact Center
founded?
Bpo Contact Center was established in 2015, marking nearly a decade of service in the business process outsourcing industry. Since its inception, the company has worked diligently to build a reputation for quality and personalized client interactions.
What industry verticals does
Bpo Contact Center
serve?
Bpo Contact Center primarily serves the Banking & Financial Services sector, showcasing its expertise in catering to the unique needs of clients within this vertical.
What delivery model does
Bpo Contact Center
offer?
Bpo Contact Center employs a hybrid delivery model, which combines both offshore and nearshore capabilities. This approach allows them to leverage resources from multiple locations, ensuring that they can provide flexible and effective solutions tailored to the diverse needs of their clients.
How many employees and/or seats does
Bpo Contact Center
have?
Bpo Contact Center has a workforce comprising between 201 and 500 employees. This size allows the company to maintain a balance between personalized service and the capacity to handle extensive client requirements.
Can
Bpo Contact Center
be considered a good service provider for startups?
Bpo Corp can be a suitable service provider for startups, particularly those looking to establish a robust customer support framework without incurring the high costs typically associated with in-house operations. Their range of services, including inbound customer support and technical assistance, ensures that startups can provide a strong customer experience from the outset, which is crucial for their growth and retention efforts.
Can
Bpo Contact Center
be considered a good service provider for SMBs?
Can
Bpo Contact Center
be considered a good service provider for enterprises?
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