Bpo Connect
Customer Experience and Contact Center
BPO Connect is a resource hub that provides customer experience and contact center solutions for various industries, known for its extensive global operational experience and thought leadership in outsourcing.
Size
1-10
Private
Mission
To help small and medium-sized businesses grow and succeed by providing valuable insights and resources.
About
BPO Connect offers customer experience and contact center solutions along with back-office operations, finance and accounting, and HR services for clients in healthcare, finance, and technology sectors. The company operates using a global delivery model and supports small to medium-sized enterprises.
It is recognized for its informative content and insights, with a strong focus on helping businesses navigate the complexities of outsourcing.
Services
BPO Connect provides customer experience and contact center solutions, supported by back-office operations, finance and accounting, and HR services. These services include inbound customer support, data entry and processing, billing and invoicing, and technical support. Each solution is tailored to meet the specific needs of small and medium-sized businesses navigating outsourcing challenges.
Capabilities
Inbound Customer Support
Data Entry & Data Processing
Billing & Invoicing
Accounts Payable
Accounts Receivable
Payroll Processing
Technical Support (Tier 1/2)
Service Desk & IT Support
Application Support & Maintenance
Industries Served
The company serves clients in healthcare, insurance, banking and financial services, education, gaming, retail, and technology. It has experience supporting small to medium-sized enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
BPO Connect is known for its extensive global operational experience, offering clients unique insights into effective outsourcing practices. Its approach includes providing educational resources and thought leadership, which help businesses make informed decisions and achieve success in their outsourcing engagements.
Delivery Footprint
Headquartered in Port Melbourne, Australia, the company operates using a global delivery model. It serves clients across multiple countries, including the Philippines, India, and Turkey, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Education & EdTech
Gaming & Entertainment
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Bpo Connect
?
Bpo Connect specializes in customer experience and contact center solutions, complemented by a range of back-office operations. Their offerings include inbound customer support, data entry and processing, billing and invoicing, accounts payable and receivable, payroll processing, technical support at tier 1 and 2 levels, as well as service desk and IT support. This comprehensive service suite is tailored to assist small and medium-sized businesses in navigating the complexities of outsourcing.
What additional services does
Bpo Connect
provide?
In addition to their primary offerings, Bpo Connect also provides back-office operations that enhance their service capabilities. This includes support in finance and accounting, as well as human resources services, further extending their ability to assist clients across various operational needs.
When was
Bpo Connect
founded?
Bpo Connect was established in 2008, marking over 15 years of operation in the business process outsourcing sector. Since its inception, the company has dedicated itself to enhancing the customer experience and supporting businesses with essential operational services.
What industry verticals does
Bpo Connect
serve?
Bpo Connect serves a diverse array of industries, including Healthcare & Life Sciences, Insurance, Banking & Financial Services, Education & EdTech, Gaming & Entertainment, Retail & e-Commerce, as well as Technology & SaaS. This extensive industry focus allows them to tailor their services to meet specific market needs effectively.
What delivery model does
Bpo Connect
offer?
How many employees and/or seats does
Bpo Connect
have?
Bpo Connect operates with a small workforce, employing between 1 to 10 individuals. This size allows for a personalized approach to client engagement, ensuring that each business receives dedicated attention and customized service.
Can
Bpo Connect
be considered a good service provider for startups?
Can
Bpo Connect
be considered a good service provider for SMBs?
Bpo Connect is well-positioned to support small and medium-sized businesses by offering a range of flexible services tailored to their unique challenges. With a commitment to providing valuable insights and resources, they empower SMBs to streamline operations and enhance customer engagement, which is crucial for growth in competitive markets.
Can
Bpo Connect
be considered a good service provider for enterprises?
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