BPO Centers
Customer Experience and Contact Center
BPO Centers is a Business Process Outsourcing provider that offers customer experience and contact center services for retail, healthcare, financial services, and telecommunications, known for its 24/7 operations and scalable delivery model.
Size
51-200
Private
Mission
About
BPO Centers offers customer experience and contact center services along with technical support and order management for clients in retail, healthcare, financial services, and telecommunications. The company operates using an onshore, nearshore, and offshore delivery model and supports businesses globally.
It is recognized for its efficient customer interaction management, with a focus on leveraging technology and a skilled workforce to provide tailored solutions.
Services
BPO Centers provides customer experience and contact center services supported by technical support and order management. These services include inbound customer support, outbound telesales, and market intelligence, tailored to enhance client communications and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Market & Competitive Intelligence
Data Collection & Survey Programming
Order Management & Fulfilment
Industries Served
The company serves clients in retail, healthcare, financial services, telecommunications, and gaming. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance and customer satisfaction.
Unique Stregths
BPO Centers is known for its 24/7 operations and scalable delivery capabilities, offering clients the flexibility to meet varying demand. Its approach includes utilizing advanced technology and a highly skilled workforce, which helps deliver consistent service quality at scale.
Delivery Footprint
Headquartered in a strategic location, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across various geographies, with teams working in hybrid environments to meet diverse client needs.
Certifications
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Verticals
Retail & e-Commerce
Healthcare & Life Sciences
Banking & Financial Services
Telecommunications & Media
Gaming & Entertainment
Clients
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What's the main service provided by
BPO Centers
?
BPO Centers specializes in providing customer experience and contact center solutions. Their service offerings include inbound customer support, outbound telesales and retention, technical support across Tier 1 and Tier 2, as well as market and competitive intelligence. Additionally, they manage data collection and survey programming, along with order management and fulfillment, all designed to enhance client communications and operational effectiveness.
What additional services does
BPO Centers
provide?
When was
BPO Centers
founded?
BPO Centers was established in 2017, marking a significant entry into the business process outsourcing industry. As of 2024, the company has been in operation for seven years, building a reputation for quality service in customer experience and contact center management.
What industry verticals does
BPO Centers
serve?
BPO Centers serves a diverse range of industries including Retail & e-Commerce, Healthcare & Life Sciences, Banking & Financial Services, Telecommunications & Media, and Gaming & Entertainment. Their expertise in these sectors allows them to align their services with the specific needs and regulations of each industry.
What delivery model does
BPO Centers
offer?
BPO Centers employs a flexible delivery model that encompasses onshore, nearshore, and offshore operations. Onshore services are provided within the same country as the client, ensuring close collaboration. Nearshore solutions involve working with teams in neighboring countries, which helps bridge cultural and time zone differences. Offshore operations leverage resources in distant locations to provide cost-effective services while maintaining high-quality standards.
How many employees and/or seats does
BPO Centers
have?
BPO Centers has a workforce consisting of between 51 and 200 employees. This size allows them to maintain a balance between personalized service and the ability to scale operations as needed, ensuring they can cater to various client demands effectively.
Can
BPO Centers
be considered a good service provider for startups?
BPO Centers can be a beneficial service provider for startups looking to establish a solid customer support foundation. Their experience in various industries and tailored service offerings can help new businesses enhance customer interactions from the outset. Furthermore, the company's flexible delivery model enables startups to scale their operations as they grow, making it easier to adapt to changing market conditions.
Can
BPO Centers
be considered a good service provider for SMBs?
For small and medium businesses, BPO Centers presents a compelling value proposition. Their scalable service offerings and expertise across multiple sectors can significantly support SMBs in optimizing their customer engagement strategies. The company's ability to adapt its services to meet the evolving needs of growing businesses allows SMBs to remain agile and competitive in their respective markets.
Can
BPO Centers
be considered a good service provider for enterprises?
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