Bpo Business Process Outsourcing
Finance and Accounting
IBM is a leading BPO provider that offers finance and accounting services for various industries, known for its AI-driven approach and extensive expertise.

Size

over-10K
Public
over-1b

Mission

About

IBM offers finance and accounting BPO along with HR, recruitment, and payroll services for clients in banking, healthcare, and e-commerce. The company operates using a global delivery model and supports enterprises worldwide.

It is recognized for its leadership in finance and accounting outsourcing, with over 30,000 skilled practitioners and advanced AI capabilities that enhance operational efficiency.

Services

IBM provides finance and accounting BPO supported by HR and talent management services and specific offerings such as financial planning and analysis, procure-to-pay, order-to-cash, and record-to-report. These services cover essential financial operations and human resources processes, tailored to support clients' needs for efficiency and cost optimization.

Capabilities

Financial Planning & Analysis (FP&A)
Procure-to-Pay (P2P)
Order-to-Cash (O2C)
Record-to-Report (R2R)
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Payroll Processing
Benefits Administration
Employee Helpdesk
Learning & Development Support
HRIS Management
Performance & Compensation Analytics
Automation & RPA Enablement
Process Assessment & Transition Management

Industries Served

The company serves clients in banking and financial services, healthcare, energy, and e-commerce. It has experience supporting enterprises with services aligned to industry-specific requirements and technology platforms such as IBM SPSS Statistics and IBM Watson Studio.

Unique Stregths

IBM is known for its technology-driven, AI-enhanced approach, offering clients a comprehensive suite of services that improve operational resilience and efficiency. Its approach includes a personalized, domain expert-driven redesign of core business processes, which helps deliver measurable business outcomes.

Delivery Footprint

Headquartered in the United States, the company operates using a global delivery model that includes onshore, nearshore, and offshore options. It serves clients across various geographies, with teams working in flexible environments tailored to client needs.

Certifications

PCI DSS

Verticals

Banking & Financial Services
Healthcare & Life Sciences
Energy & Utilities
Retail & e-Commerce

Clients

No items found.
What's the main service provided by
Bpo Business Process Outsourcing
?
Bpo Business Process Outsourcing primarily focuses on finance and accounting services. Their offerings encompass a range of specialized sub-services including Financial Planning & Analysis, Procure-to-Pay, Order-to-Cash, and Record-to-Report. Additionally, they provide comprehensive HR services such as Recruitment Process Outsourcing, Payroll Processing, Benefits Administration, and Employee Helpdesk, among others. This diverse service portfolio is designed to enhance operational efficiency and support client needs effectively.
What additional services does
Bpo Business Process Outsourcing
provide?
In addition to its core finance and accounting services, Bpo Business Process Outsourcing offers a variety of other capabilities. These include Customer Experience and Contact Center services, HR Recruitment and Payroll support, as well as AI and Data Services. This extended service portfolio positions the company as a versatile partner capable of addressing a wide range of business needs and enhancing overall operational performance.
When was
Bpo Business Process Outsourcing
founded?
Bpo Business Process Outsourcing was established in 1911, marking over a century of service in the industry. With more than 110 years of experience, the company has continually evolved to meet the changing demands of the business process outsourcing landscape.
What industry verticals does
Bpo Business Process Outsourcing
serve?
Bpo Business Process Outsourcing serves a variety of industries including Banking & Financial Services, Healthcare & Life Sciences, Energy & Utilities, and Retail & e-Commerce. This diverse industry focus allows the company to tailor its services to meet the specific needs and requirements of clients across different sectors.
What delivery model does
Bpo Business Process Outsourcing
offer?
Bpo Business Process Outsourcing employs a flexible delivery model that includes onshore, nearshore, and offshore options. Onshore services refer to operations conducted within the same country as the client, ensuring closer collaboration. Nearshore services involve outsourcing to neighboring countries, providing cost benefits while maintaining proximity. Offshore services, on the other hand, are carried out in distant countries, often resulting in significant cost savings and access to a broader talent pool. This versatile approach allows the company to adapt to various client needs and situations.
How many employees and/or seats does
Bpo Business Process Outsourcing
have?
Bpo Business Process Outsourcing boasts a workforce of over 10,000 employees, reflecting its substantial scale and capacity to manage diverse client requirements. This extensive team enables the company to deliver efficient and effective outsourcing solutions across multiple service areas.
Can
Bpo Business Process Outsourcing
be considered a good service provider for startups?
Bpoengine can be a valuable service provider for startups due to its flexibility and tailored service offerings. The company's focus on back-office operations and customer support allows startups to streamline their processes and concentrate on growth without the burden of managing these operational tasks themselves. Additionally, the innovative and problem-solving mindset of the team can help startups navigate common challenges effectively.
Can
Bpo Business Process Outsourcing
be considered a good service provider for SMBs?
Can
Bpo Business Process Outsourcing
be considered a good service provider for enterprises?
Bpo Business Process Outsourcing is well-suited to serve enterprises and large organizations due to its significant scale and comprehensive service offerings. With over 10,000 employees and a global delivery model, the company is equipped to handle large volumes of work and complex processes. Furthermore, its PCI DSS certification and recognition as a leader in the 2025 Gartner Magic Quadrant for Finance and Accounting Business Process Outsourcing highlight its commitment to quality and reliability, making it a strong partner for large enterprises seeking sophisticated outsourcing solutions.
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