BPO +
Customer Experience and Contact Center
BPO Plus is a leading BPO company that provides customer experience and contact center solutions for diverse industries, known for its extensive service portfolio and operational excellence.
Size
501-1K
Private
50m-100m
Mission
To provide clients with a competitive edge through innovative and effective business process outsourcing services.
About
BPO Plus offers customer experience and contact center solutions along with back-office operations, HR, recruitment, and payroll services for clients in banking, healthcare, travel, education, technology, and telecommunications. The company operates using a multi-location delivery model and supports clients across the Gulf region.
It is recognized for its personalized client service, with a commitment to optimizing business processes and enhancing customer engagement through advanced technology and analytics.
Services
BPO Plus provides customer experience and contact center solutions, supported by back-office operations, HR services, and payroll processing. These services include inbound customer support, outbound telesales, technical support, and social media management, tailored to meet the diverse needs of clients across various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Data Entry & Data Processing
Payroll Processing
Employee Helpdesk
Market & Competitive Intelligence
Campaign Management
Social Media Management
Industries Served
The company serves clients in banking and financial services, healthcare, travel and hospitality, education, technology, and telecommunications. It has experience supporting a wide range of organizations, offering services aligned with industry-specific requirements and leveraging advanced technology platforms.
Unique Stregths
BPO Plus is known for its operational scale and expertise, managing close to 20 million customer interactions annually. Its approach includes a customer-centered business model that focuses on improving quality, efficiency, and cost-effectiveness, helping clients streamline their operations and enhance customer retention.
Delivery Footprint
Headquartered in Doha, Qatar, the company operates using a multi-location delivery model. It serves clients across the Gulf region, with teams working in hybrid environments to meet specific client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Education & EdTech
Technology & SaaS
Telecommunications & Media
Retail & e-Commerce
Travel Hospitality & Leisure
Clients
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What's the main service provided by
BPO +
?
BPO + specializes in delivering exceptional customer experience and contact center solutions. Their offerings include a wide range of services such as inbound customer support, outbound telesales and retention, and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide social media customer care, live chat and messaging support, email support, and various data-related services like data entry and processing. Their expertise extends to payroll processing, employee helpdesk services, market and competitive intelligence, campaign management, and social media management, making them a comprehensive provider for diverse client needs.
What additional services does
BPO +
provide?
In addition to their core customer experience and contact center solutions, BPO + also provides a variety of other services. Their extended portfolio includes back-office operations, human resources recruitment and payroll management, as well as finance and accounting services, allowing them to support clients in multiple areas of business operations.
When was
BPO +
founded?
BPO + was established in 2005, making it a well-established player in the business process outsourcing industry with nearly 19 years of experience. Since its inception, the company has focused on enhancing client operations through effective outsourcing solutions, leveraging its extensive industry knowledge and operational capabilities.
What industry verticals does
BPO +
serve?
BPO + serves a diverse array of industries, including Banking & Financial Services, Healthcare & Life Sciences, Travel, Hospitality & Leisure, Education & EdTech, Technology & SaaS, Telecommunications & Media, and Retail & e-Commerce. This broad focus allows them to tailor their services to meet the specific requirements of each sector.
What delivery model does
BPO +
offer?
How many employees and/or seats does
BPO +
have?
BPO + employs a workforce ranging from 501 to 1,000 individuals, positioning itself as a mid-sized company. This scale enables them to maintain a robust operational capacity while still offering personalized service to their clients.
Can
BPO +
be considered a good service provider for startups?
BPO + can be a viable service provider for startups, particularly those in industries such as technology or e-commerce. Their extensive range of services, including customer support and market intelligence, can help new businesses establish a solid foundation and enhance customer engagement from the outset. However, startups should consider their specific needs and whether BPO +’s mid-sized operational scale aligns with their growth trajectory.
Can
BPO +
be considered a good service provider for SMBs?
BPO + is well-suited to support small and medium businesses looking for scalable and flexible outsourcing solutions. With a comprehensive suite of services and a commitment to optimizing business processes, they can help SMBs improve operational efficiency and customer engagement, which are crucial for growth in competitive markets.
Can
BPO +
be considered a good service provider for enterprises?
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