BPC
Customer Experience and Contact Center
Birzeit Pharmaceutical Company (BPC) is a well-established BPO provider that offers customer experience and contact center services for technology, retail, and financial sectors, known for its commitment to quality and innovation.
Size
1-10
Public
Mission
To drive creativity in targeted markets by providing high-quality products that evolve with continuous development.
About
Birzeit Pharmaceutical Company (BPC) offers customer experience and contact center services along with sales and lead-generation and back-office operations for clients in technology, retail, and banking sectors. The company operates using a nearshore model and supports U.S.-based businesses.
It is recognized for its high-quality standards, with a commitment to continuous development and a focus on trust and professionalism in all operations.
Services
Birzeit Pharmaceutical Company (BPC) provides customer experience and contact center services supported by sales and lead-generation and back-office operations. These services include inbound customer support, outbound telesales, technical support, and data entry, tailored to support client needs in enhancing customer interactions and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Data Entry & Data Processing
Industries Served
The company serves clients in technology, retail, and banking sectors. It has experience supporting U.S.-based businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
BPC is known for its commitment to quality and innovation, offering clients a reliable and efficient service experience. Its approach includes a focus on continuous improvement and adherence to high standards, ensuring consistent service delivery.
Delivery Footprint
Headquartered in El Salvador, the company operates using a nearshore delivery model. It serves clients primarily in the U.S., with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Retail & e-Commerce
Banking & Financial Services
Clients
No items found.
What's the main service provided by
BPC
?
BPC specializes in delivering exceptional customer experience and contact center services. Their offerings encompass a range of solutions including inbound customer support, outbound telesales, technical support at both Tier 1 and Tier 2 levels, as well as data entry and data processing. These services are designed to enhance client interactions and support operational efficiency for businesses across various sectors.
What additional services does
BPC
provide?
In addition to their main services, BPC offers a variety of other capabilities including sales and lead-generation services as well as back-office operations. These additional services complement their customer experience offerings, enabling clients to streamline their operations and enhance overall performance.
When was
BPC
founded?
BPC was established in 2006, marking its entry into the business process outsourcing industry. With over 17 years of experience, the company has developed a solid reputation for providing quality services, continuously evolving to meet market demands and client expectations.
What industry verticals does
BPC
serve?
BPC serves a diverse array of industries, specifically focusing on Technology & SaaS, Retail & e-Commerce, as well as Banking & Financial Services. This targeted approach enables them to tailor their services to meet the unique needs of clients within these sectors.
What delivery model does
BPC
offer?
BPC employs a nearshore delivery model, which allows them to provide services to clients primarily based in the U.S. This approach combines the advantages of geographical proximity and cultural alignment, facilitating effective communication and collaboration. A nearshore model typically involves operations located in a neighboring country, which helps in reducing costs while maintaining high-quality service delivery.
How many employees and/or seats does
BPC
have?
BPC has a small workforce, comprising between 1 to 10 employees. This size allows for a personalized approach to service delivery, where each team member can contribute significantly to client projects and maintain a high level of service quality.
Can
BPC
be considered a good service provider for startups?
BPC can be a viable service provider for startups, particularly those in the technology, retail, and banking sectors. Given their small size, BPC is likely to offer a flexible, personalized approach that can be crucial for early-stage businesses looking to enhance customer interactions without the overhead of larger firms. Their commitment to quality and continuous development also aligns well with the dynamic needs of startups.
Can
BPC
be considered a good service provider for SMBs?
BPC is well-suited to support small and medium businesses (SMBs) due to its tailored service offerings and nearshore delivery model. Their ability to provide both customer experience solutions and back-office support allows SMBs to scale efficiently and focus on their core operations while benefiting from professional services designed to enhance customer engagement.
Can
BPC
be considered a good service provider for enterprises?
While BPC demonstrates strengths in providing quality service, its small employee size may limit its scalability for large enterprises. However, their commitment to high-quality standards and their experience in handling U.S.-based clients can still make them a reliable partner for specific projects or pilot programs within larger organizations seeking to improve customer experience.
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