Bpa Quality Uk Contact Centre Quality
Customer Experience and Contact Center
BPA Quality is a global leader that provides customer experience and contact center solutions for telecommunications, healthcare, and technology sectors, known for its psychometric-driven quality assurance methodologies.
Size
51-200
Private
10m-50m
Mission
About
BPA Quality offers customer experience and contact center solutions along with quality assurance and monitoring services for clients in telecommunications, healthcare, and technology. The company operates using an offshore and nearshore model and supports clients worldwide.
It is recognized for its evidence-based approach to enhancing customer interactions, with a strong focus on measurable outcomes and continuous improvement.
Services
BPA Quality provides customer experience and contact center solutions, supported by quality assurance and monitoring services. These services include call center quality assurance, customer experience solutions, training and coaching, and advanced QA software. They are tailored to enhance agent performance and improve customer engagement across various channels.
Capabilities
Quality Assurance & Monitoring
CX Consulting & Journey Mapping
Change Management & Training
Industries Served
The company serves clients in telecommunications, healthcare, and technology. It has experience supporting contact centers with services aligned to industry-specific requirements and technology platforms, ensuring compliance and performance improvement.
Unique Stregths
BPA Quality is known for its psychometric-driven methodology, offering clients actionable insights that drive exceptional customer interactions. Its approach includes remote quality monitoring and evidence-based training, which help deliver consistent quality at scale.
Delivery Footprint
Headquartered in Melville, New York, the company operates using an offshore and nearshore delivery model. It serves clients across multiple regions, with teams working remotely to ensure flexibility and responsiveness to client needs.
Certifications
Microsoft Gold Partner
ISO 9001:2008
Verticals
Telecommunications & Media
Healthcare & Life Sciences
Technology & SaaS
Clients
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What's the main service provided by
Bpa Quality Uk Contact Centre Quality
?
BPA Quality provides comprehensive solutions focused on customer experience and contact center operations. Their main offerings encompass quality assurance and monitoring services, which are complemented by specialized sub-services such as CX consulting, journey mapping, change management, and training. These tailored services are designed to enhance agent performance and improve customer engagement across various communication channels.
What additional services does
Bpa Quality Uk Contact Centre Quality
provide?
When was
Bpa Quality Uk Contact Centre Quality
founded?
BPA Quality was established in 1988, marking over 35 years in the industry. Since its inception, the company has evolved to become a key player in delivering customer experience and contact center solutions, continually adapting to meet the changing needs of its clients.
What industry verticals does
Bpa Quality Uk Contact Centre Quality
serve?
BPA Quality serves a diverse range of industries, specifically focusing on Telecommunications & Media, Healthcare & Life Sciences, and Technology & SaaS. This industry-specific approach ensures that their services are aligned with the unique requirements and technology platforms of each sector.
What delivery model does
Bpa Quality Uk Contact Centre Quality
offer?
BPA Quality employs a flexible delivery model that includes offshore, nearshore, and work-from-home/virtual options. Offshore refers to services provided from a distant location, often in a different country, while nearshore implies services delivered from a neighboring country. This multi-faceted approach allows the company to cater to a global clientele, ensuring responsiveness and adaptability to diverse client needs.
How many employees and/or seats does
Bpa Quality Uk Contact Centre Quality
have?
BPA Quality has a workforce comprising between 51 to 200 employees. This size allows the company to maintain a strong team while also being agile enough to adapt to the varying demands of their clients.
Can
Bpa Quality Uk Contact Centre Quality
be considered a good service provider for startups?
Bpc El Salvador can be a suitable service provider for startups, particularly those in the financial sector. Given its small size, the company is likely to offer personalized services and flexibility, which are crucial for new businesses looking to manage costs while ensuring quality. Their focus on finance-related services can help startups establish essential financial operations from the outset.
Can
Bpa Quality Uk Contact Centre Quality
be considered a good service provider for SMBs?
BPA Quality is well-positioned to support small and medium businesses with its scalable service offerings and extensive experience in customer experience management. Their focus on quality assurance and tailored training programs ensures that SMBs can enhance their customer interactions effectively. The company's flexible delivery model further allows these businesses to access high-quality services without the constraints typically associated with larger enterprises.
Can
Bpa Quality Uk Contact Centre Quality
be considered a good service provider for enterprises?
BPA Quality can serve enterprises and large companies effectively due to its robust service portfolio and certifications, including being a Microsoft Gold Partner and holding ISO 9001:2008 certification. Their sophisticated offerings, combined with a flexible delivery model that supports large-scale operations, make them a reliable partner for enterprises seeking to improve customer engagement and operational efficiency.
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