Bottleneck Distant Assistants
Back-Office Operations
Bottleneck Distant Assistants is a professional outsourcing company that provides back-office operations for non-profits and NGOs, known for its dedicated remote assistants from the Philippines.
Size
11-50
Private
Mission
To remove bottlenecks in business productivity caused by routine and administrative tasks by providing skilled, flexible, and innovative virtual assistants.
About
Bottleneck Distant Assistants offers back-office operations along with customer experience and contact center services for clients in non-profit and NGO sectors. The company operates using a work-from-home model and supports clients across the United States, the United Kingdom, and Canada.
It is recognized for its systematic approach to hiring and training virtual assistants, with a focus on enhancing productivity and business growth.
Services
Bottleneck Distant Assistants provides back-office operations supported by customer experience and contact center services. These services include inbound customer support, email support, social media management, campaign management, content creation and localization, web development, billing and invoicing, and data entry and data processing. Each solution is designed to handle routine business tasks, allowing clients to focus on their core operations.
Capabilities
Inbound Customer Support
Email Support
Social Media Management
Campaign Management
Content Creation & Localisation
Web Development
Billing & Invoicing
Data Entry & Data Processing
Industries Served
The company serves clients in the non-profit and NGO sectors. It has experience supporting organizations that require administrative assistance and customer service support, ensuring alignment with industry-specific needs and operational requirements.
Unique Stregths
Bottleneck Distant Assistants is known for its culturally-attuned virtual assistants who bring a strong work ethic and eagerness to their roles. Its approach includes a systematic hiring process and ongoing professional development for assistants, which helps deliver consistent and high-quality service to clients.
Delivery Footprint
Headquartered in Springfield, Missouri, the company operates using a work-from-home delivery model. It serves clients across the United States, the United Kingdom, and Canada, with teams working remotely from their home offices in the Philippines.
Certifications
ISO 20000-1
ISO 27001
Verticals
Non-Profit & NGOs
Clients
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What's the main service provided by
Bottleneck Distant Assistants
?
Bottleneck Distant Assistants specializes in back-office operations, providing a range of essential services designed to enhance organizational efficiency. Their offerings include inbound customer support, email support, social media management, campaign management, content creation and localization, web development, billing and invoicing, as well as data entry and data processing. This comprehensive suite of services ensures that routine tasks are managed effectively, allowing clients to concentrate on their core business activities.
What additional services does
Bottleneck Distant Assistants
provide?
In addition to their main focus on back-office operations, Bottleneck Distant Assistants offers a range of additional services. These include customer experience and contact center solutions, as well as marketing operations. This extended service portfolio allows them to support clients in diverse areas, ensuring comprehensive assistance tailored to the needs of organizations they serve.
When was
Bottleneck Distant Assistants
founded?
Bottleneck Distant Assistants was established in 2018, making it a company with approximately six years of experience in the business process outsourcing sector. Since its inception, the company has focused on delivering high-quality virtual assistant services tailored to meet the needs of its clients.
What industry verticals does
Bottleneck Distant Assistants
serve?
The primary industry served by Bottleneck Distant Assistants is the Non-Profit & NGOs sector. The company has developed a strong expertise in providing administrative and customer service support tailored to the unique operational requirements of organizations within this field.
What delivery model does
Bottleneck Distant Assistants
offer?
Bottleneck Distant Assistants utilizes a work-from-home delivery model alongside offshore operations. This approach allows them to hire skilled virtual assistants who work remotely, providing flexibility and access to a diverse talent pool. Onshore, nearshore, and offshore models refer to the geographical location of the service provider relative to the client; in this case, Bottleneck operates remotely, serving clients across the United States, the United Kingdom, and Canada, with teams based in the Philippines.
How many employees and/or seats does
Bottleneck Distant Assistants
have?
Bottleneck Distant Assistants has a workforce comprising between 11 and 50 employees. This size allows for a personalized approach to client service while maintaining the capacity to handle a variety of back-office operations effectively.
Can
Bottleneck Distant Assistants
be considered a good service provider for startups?
Can
Bottleneck Distant Assistants
be considered a good service provider for SMBs?
Can
Bottleneck Distant Assistants
be considered a good service provider for enterprises?
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