Bosch Service Solutions
Customer Experience and Contact Center
Bosch is a global technology and engineering leader that provides customer experience and contact center services for healthcare, technology, manufacturing, and logistics, known for its commitment to innovation and social responsibility.
Size
over-10K
Private
over-1b
Mission
To balance economic success with social commitment by delivering sustainable and innovative products that improve quality of life globally.
About
Bosch offers customer experience and contact center services along with back-office operations for clients in healthcare, technology, manufacturing, and logistics. The company operates using a hybrid delivery model and supports clients globally.
It is recognized for its multilingual support capabilities, with a strong emphasis on data security and compliance, ensuring tailored solutions that meet diverse client needs.
Services
Bosch provides customer experience and contact center services supported by back-office operations and specific offerings such as inbound customer support, multilingual support, and automation enablement. These services cover various communication channels and are tailored to support client satisfaction and business goals.
Capabilities
Inbound Customer Support
Multilingual Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Automation & RPA Enablement
Multi-function Service Desk
Industries Served
The company serves clients in healthcare, technology, manufacturing, and logistics. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and operational efficiency.
Unique Stregths
Bosch is known for its commitment to innovation and social responsibility, offering clients high data security standards and a flexible working culture. Its approach includes a hybrid delivery model that combines offshore, nearshore, and remote working solutions, ensuring agility and customization for client-specific needs.
Delivery Footprint
Headquartered in Stuttgart, Germany, the company operates using a hybrid delivery model. It serves clients across multiple continents, with teams working in remote and flexible environments to adapt to client requirements.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Technology & SaaS
Manufacturing & Industrial
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Bosch Service Solutions
?
Bosch Service Solutions specializes in delivering customer experience and contact center services, complemented by back-office operations. Their service offerings include inbound customer support, multilingual support, customer experience consulting, journey mapping, quality assurance, monitoring, and automation through RPA enablement. This diverse range of services is designed to meet the unique needs of clients across various communication channels, ensuring high levels of client satisfaction and operational success.
What additional services does
Bosch Service Solutions
provide?
When was
Bosch Service Solutions
founded?
Established in 1906, Bosch Service Solutions has been in operation for over 117 years. Since its inception, the company has evolved significantly, adapting to changing market dynamics while maintaining a commitment to quality and innovation in its service offerings.
What industry verticals does
Bosch Service Solutions
serve?
Bosch Service Solutions serves a variety of sectors, including Healthcare & Life Sciences, Technology & SaaS, Manufacturing & Industrial, and Logistics, Transport & Supply-Chain. This broad industry focus enables the company to tailor its services to meet specific business requirements and technological demands across different fields.
What delivery model does
Bosch Service Solutions
offer?
Bosch Service Solutions employs a hybrid delivery model that encompasses offshore, nearshore, and remote working solutions. Offshore refers to services delivered from a different country, often to reduce costs; nearshore indicates services provided from a neighboring country, typically for better communication and collaboration; while work-from-home or virtual solutions allow for flexibility in staffing, accommodating diverse client needs across multiple regions.
How many employees and/or seats does
Bosch Service Solutions
have?
Bosch Service Solutions boasts a workforce of over 10,000 employees. This substantial team size supports their extensive service offerings and enables them to cater to a wide range of clients effectively, ensuring that they have the capacity to meet varying demands across different industries.
Can
Bosch Service Solutions
be considered a good service provider for startups?
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Can
Bosch Service Solutions
be considered a good service provider for SMBs?
For small and medium businesses, Bosch Service Solutions presents a promising option due to its flexible service portfolio and commitment to scalability. Their range of customer support services and expertise across various industries allows SMBs to leverage high-quality solutions that can grow with their business. The hybrid delivery model further enhances flexibility, making it easier for SMBs to adapt to changing circumstances.
Can
Bosch Service Solutions
be considered a good service provider for enterprises?
Bosch Service Solutions is well-suited for enterprises and large corporations seeking a reliable service provider. With a workforce of over 10,000 employees and significant experience across diverse industries, they can handle complex requirements and provide sophisticated service offerings. Their commitment to data security and compliance, along with a hybrid delivery model, ensures that they can meet the demands of large organizations effectively.
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