Boomerang Marketing
Customer Experience and Contact Center
Boomerang Marketing Solutions is a leading BPO provider that offers customer experience and contact center services for diverse industries, known for its exceptional service quality and employee-centric culture.
Size
501-1K
Private
Mission
To deliver honest, quality, and professional outsourcing and contact center services while recognizing that employees are the heart of the organization and aiming to meet and exceed expectations through exceptional customer experiences.
About
Boomerang Marketing Solutions offers customer experience and contact center services along with human resources outsourcing and sales support for clients in e-commerce, insurance, retail, and technology. The company operates using an offshore delivery model and supports clients globally.
It is recognized for its commitment to quality and professionalism, with a mission to exceed customer expectations through exceptional service delivery.
Services
Boomerang Marketing Solutions provides customer experience and contact center services, supported by human resources outsourcing and sales support. These services include inbound customer support, outbound telesales, lead generation, and quality assurance, tailored to support various client needs across multiple channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Lead Research & List Building
Appointment Setting
Quality Assurance & Monitoring
Customer & Marketing Analytics
Industries Served
The company serves clients in e-commerce, insurance, retail, entertainment, and finance. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance and quality management throughout its operations.
Unique Stregths
Boomerang Marketing Solutions is known for its performance-based telemarketing services, offering clients a strong focus on customer retention and loyalty. Its approach includes a human-centric model that emphasizes employee satisfaction, which in turn drives exceptional customer experiences.
Delivery Footprint
Headquartered in Cape Town, South Africa, the company operates using an offshore delivery model. It serves clients across various regions, with teams working in hybrid environments to meet specific client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Gaming & Entertainment
Education & EdTech
Manufacturing & Industrial
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Boomerang Marketing
?
Boomerang Marketing specializes in providing customer experience and contact center solutions. Their comprehensive service offerings include inbound customer support, outbound telesales, lead generation, appointment setting, quality assurance, and customer and marketing analytics. This diverse range of services is tailored to meet the specific needs of clients across various channels.
What additional services does
Boomerang Marketing
provide?
In addition to its primary focus on customer experience and contact center services, Boomerang Marketing also offers human resources outsourcing and sales support. Their additional capabilities include HR recruitment and payroll services, as well as sales and lead-generation support, enhancing their overall service portfolio and enabling clients to streamline various business functions.
When was
Boomerang Marketing
founded?
Established in the year 2000, Boomerang Marketing has been in operation for over 23 years. This extensive experience has allowed the company to refine its services and build a strong reputation in the outsourcing and contact center industry.
What industry verticals does
Boomerang Marketing
serve?
Boomerang Marketing serves a wide array of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, Telecommunications & Media, Gaming & Entertainment, Travel, Hospitality & Leisure, Education & EdTech, and Manufacturing & Industrial. This diverse sector focus enables them to address specific client needs effectively.
What delivery model does
Boomerang Marketing
offer?
Boomerang Marketing employs a flexible delivery model that includes offshore, nearshore, and onshore services. Offshore delivery refers to providing services from a location outside the client's country, often to achieve cost efficiencies. Nearshore services are offered from a neighboring country, while onshore services are delivered from within the client's country. This model allows the company to adapt to varying client requirements and optimize service delivery.
How many employees and/or seats does
Boomerang Marketing
have?
Boomerang Marketing employs between 501 to 1,000 staff members, making it a mid-sized organization. This workforce size allows the company to maintain a balance between personalized service and scalability, catering to a variety of client needs effectively.
Can
Boomerang Marketing
be considered a good service provider for startups?
Can
Boomerang Marketing
be considered a good service provider for SMBs?
Can
Boomerang Marketing
be considered a good service provider for enterprises?
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