Boomerang
Customer Experience and Contact Center
Boomerang Marketing Solutions is a leading BPO provider that provides customer experience and contact center services for various industries, known for its advanced CRM technology and strong financial services environment.
Size
Private
Mission
About
Boomerang Marketing Solutions offers customer experience and contact center services along with sales and lead-generation services for clients in banking, insurance, retail, and technology. The company operates using an onshore model and supports both domestic and international clients.
It is recognized for its top-notch infrastructure and internationally certified processes, with a proven track record in delivering measurable results for high-profile clients across multiple sectors.
Services
Boomerang Marketing Solutions provides customer experience and contact center services, supported by sales and lead-generation services and specific offerings such as inbound customer support, outbound telesales, and appointment setting. These services cover multichannel operations, including phone, email, and chat, and are tailored to support client acquisition and retention needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Quality Assurance & Monitoring
Lead Research & List Building
Appointment Setting
Industries Served
The company serves clients in banking and financial services, insurance, retail and e-commerce, gaming, technology, healthcare, and more. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring a customized approach to each client.
Unique Stregths
Boomerang Marketing Solutions is known for its strong financial services environment and advanced CRM technology, offering clients data insights and customized reporting. Its approach includes a vibrant, employee-centric culture that emphasizes professional development and integrity, helping deliver exceptional customer experiences consistently.
Delivery Footprint
Headquartered in Cape Town, South Africa, the company operates using an onshore delivery model. It serves clients across both domestic and international markets, with teams working in a hybrid environment depending on client needs.
Certifications
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Verticals
Banking & Financial Services
Insurance
Retail & e-Commerce
Gaming & Entertainment
Technology & SaaS
Healthcare & Life Sciences
Telecommunications & Media
Education & EdTech
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Boomerang
?
Boomerang specializes in customer experience and contact center services, focusing on enhancing client interactions. Their offerings include inbound customer support, outbound telesales and retention, multilingual support, quality assurance and monitoring, lead research and list building, and appointment setting. This comprehensive range of services is designed to cater to various client needs, ensuring effective customer acquisition and retention across multiple channels such as phone, email, and chat.
What additional services does
Boomerang
provide?
In addition to its primary focus on customer experience and contact center services, Boomerang offers a range of supplementary services, including sales and lead-generation services, as well as HR recruitment and payroll solutions. This extended portfolio allows the company to support clients in various aspects of their operations, enhancing overall business efficiency.
When was
Boomerang
founded?
Boomerang was established in 2005, marking nearly two decades of experience in the BPO industry as of 2024. Since its inception, the company has been dedicated to providing top-notch customer experience solutions, evolving its services to meet the changing demands of clients across various sectors.
What industry verticals does
Boomerang
serve?
Boomerang serves a diverse range of industries, including Banking & Financial Services, Insurance, Retail & e-Commerce, Gaming & Entertainment, Travel, Hospitality & Leisure, Technology & SaaS, Healthcare & Life Sciences, Telecommunications & Media, and Education & EdTech. This extensive industry focus enables the company to tailor its services according to specific sector requirements.
What delivery model does
Boomerang
offer?
Boomerang operates using an onshore and nearshore delivery model, which allows it to provide services from locations closer to clients, ensuring better communication and efficiency. Onshore delivery refers to operations within the same country as the client, while nearshore involves services delivered from nearby countries. This approach supports a seamless experience for both domestic and international clients.
How many employees and/or seats does
Boomerang
have?
Can
Boomerang
be considered a good service provider for startups?
Can
Boomerang
be considered a good service provider for SMBs?
Boomerang is well-suited to support small and medium businesses (SMBs) with its scalable service offerings. The company's flexible approach and diverse range of services enable SMBs to enhance their customer engagement and retention strategies effectively. With tailored solutions that cater to the specific needs of smaller enterprises, Boomerang can help drive growth and improve operational efficiency for these businesses.
Can
Boomerang
be considered a good service provider for enterprises?
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