Bolton Remote specializes in delivering exceptional customer experience solutions, primarily focused on contact center services. In addition to these core offerings, the company also provides Tier 1 and Tier 2 technical support, as well as customer and marketing analytics. These services are designed to meet the operational demands of rapidly growing technology firms, ensuring that clients receive tailored and effective support.

In addition to its primary focus on customer experience and technical support, Bolton Remote offers a diverse array of additional services. These include back-office operations, HR recruitment and payroll, as well as finance and accounting services. This expanded portfolio enables the company to provide comprehensive support to its clients, addressing multiple operational needs under one roof.

Bolton Remote was established in 2013, marking over a decade of experience in the business process outsourcing industry. Since its inception, the company has grown to become a significant player, providing innovative remote talent solutions tailored to the unique needs of its clients.

Bolton Remote primarily serves clients in the Technology and SaaS sectors. This strategic focus allows the company to cater specifically to the needs of innovative and fast-paced businesses that require specialized support and services.

Bolton Remote employs both offshore and nearshore delivery methods to provide its services. Offshore delivery involves outsourcing work to teams located in different countries, often to reduce costs while maintaining service quality. Nearshore delivery, on the other hand, refers to outsourcing to nearby countries, which can facilitate easier communication and collaboration due to closer time zones. This flexible approach allows Bolton Remote to effectively meet the diverse needs of its clients across various regions.

Bolton Remote boasts a workforce ranging between 1,000 to 5,000 employees, showcasing a robust operational capacity. This size reflects the company's ability to handle large volumes of work and deliver consistent service quality across its various offerings.

For small and medium-sized businesses, Bolton Remote presents a compelling option due to its scalable service offerings and commitment to customized solutions. The company's experience in supporting technology-focused clients positions it well to assist SMBs in navigating growth challenges, providing them with the necessary support to enhance efficiency and drive performance.

Bolton Remote is a reliable partner for enterprises and large companies, thanks to its extensive operational capacity and proven track record, as evidenced by multiple Inc. 5000 awards. The company's ISO/IEC 27001:2022 certification further underscores its commitment to maintaining high standards of security and quality in its services. With a focus on sophisticated customer experience strategies and technical support, Bolton Remote can effectively meet the complex needs of large organizations.