Bolton International Inc Philippines
Back-Office Operations
Bolton International, Inc. is an offshore BPO provider that offers back-office operations for various industries, known for its employee-focused culture and commitment to high-quality service.
Size
201-500
Private
Mission
About
Bolton International, Inc. offers back-office operations along with customer experience and contact center services for clients in diverse sectors. The company operates using an offshore model and supports global clients from locations such as the U.S., Ireland, and Singapore.
It is recognized for its employee-focused philosophy, fostering a supportive work environment that enhances service delivery and client satisfaction.
Services
Bolton International, Inc. provides back-office operations supported by customer experience and contact center services. These services include inbound customer support, technical support (Tier 1/2), and customer & marketing analytics, tailored to support various client needs across multiple channels.
Capabilities
Customer & Marketing Analytics
Inbound Customer Support
Technical Support (Tier 1/2)
Industries Served
The company serves clients in diverse sectors, likely including technology, retail, logistics, and general business support. It has experience supporting innovative, high-growth companies with services aligned to industry-specific requirements.
Unique Stregths
Bolton International, Inc. is known for its employee-focused culture, offering clients a dedicated and skilled workforce. Its approach includes a commitment to work-life balance and collaboration, which helps deliver consistent and high-quality service at scale.
Delivery Footprint
Headquartered in Metro Manila, Philippines, the company operates using an offshore delivery model. It serves clients across various geographies, with teams working in a remote-first environment to meet client needs effectively.
Certifications
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Verticals
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Clients
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What's the main service provided by
Bolton International Inc Philippines
?
Bolton International Inc Philippines specializes in back-office operations, providing a wide range of services designed to enhance customer experiences and support contact center functions. Their offerings include inbound customer support, technical support across Tier 1 and Tier 2 levels, and expertise in customer and marketing analytics. This comprehensive suite of services is tailored to meet the diverse needs of clients across various industries.
What additional services does
Bolton International Inc Philippines
provide?
When was
Bolton International Inc Philippines
founded?
Bolton International Inc Philippines was established in 2013, making it over a decade old as of 2024. Since its inception, the company has grown to become a key player in the business process outsourcing sector, particularly in providing back-office and customer support services.
What industry verticals does
Bolton International Inc Philippines
serve?
What delivery model does
Bolton International Inc Philippines
offer?
The company operates using an offshore delivery model, which means that services are provided from a different country than where the clients are located, allowing for cost-effective operations. This approach enables Bolton International to leverage skilled labor in the Philippines while serving clients globally, including those in the U.S., Ireland, and Singapore.
How many employees and/or seats does
Bolton International Inc Philippines
have?
Bolton International Inc Philippines has a workforce ranging between 201 and 500 employees. This size allows the company to maintain a dedicated team capable of delivering high-quality services while also being nimble enough to adapt to client needs.
Can
Bolton International Inc Philippines
be considered a good service provider for startups?
Bolton Remote is well-suited to support startups, particularly those in the technology and SaaS sectors. With its emphasis on tailored customer experience solutions and technical support, the company can adapt to the evolving needs of early-stage businesses. Furthermore, its offshore and nearshore delivery models offer startups the flexibility and cost-effectiveness they often require as they scale.
Can
Bolton International Inc Philippines
be considered a good service provider for SMBs?
Small and medium businesses may find Bolton International Inc Philippines a suitable partner due to their scalable service offerings and employee-focused culture. The company's diverse range of services, including customer support and analytics, can be tailored to meet the specific needs of SMBs, allowing them to enhance their operational efficiency and customer engagement.
Can
Bolton International Inc Philippines
be considered a good service provider for enterprises?
For enterprises and large companies, Bolton International Inc Philippines presents a reliable option given its established workforce and experience in serving clients across different sectors. Their offshore delivery model not only supports cost efficiency but also enables access to a skilled workforce, ensuring that sophisticated business needs are met with high-quality service delivery.
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