Boldr
Customer Experience and Contact Center
Boldr is a global BPO company that provides customer experience and contact center services for eCommerce, SaaS, and EdTech, known for its commitment to community upliftment and B Corp certification.
Size
11-50
Private
Mission
To create dignified, meaningful work in communities worldwide while delivering exceptional client experiences.
About
Boldr offers customer experience and contact center services along with analytics, software engineering, and sales enablement for clients in retail, technology, education, and healthcare. The company operates using an offshore and hybrid delivery model and supports businesses across multiple regions.
It is recognized for its B Corp certification, with a mission to create dignified work and positive community impact through its services.
Services
Boldr provides customer experience and contact center services, supported by analytics and data, software engineering, and sales enablement services. These services include inbound customer support, technical support, CX consulting, and quality assurance, tailored to support client needs across various business functions.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Data Entry & Data Processing
Lead Research & List Building
Sales Enablement Content
Industries Served
The company serves clients in retail, eCommerce, technology, SaaS, education, and healthcare. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Boldr is known for its B Corp certification and commitment to community upliftment, offering clients a dynamic and authentic approach. Its operational practices include investing in team growth and community development, ensuring consistent service delivery at scale.
Delivery Footprint
Headquartered in the United States, the company operates using an offshore and hybrid delivery model. It serves clients across multiple regions, with teams working in remote and on-site environments depending on client needs.
Certifications
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Verticals
Retail & e-Commerce
Technology & SaaS
Education & EdTech
Healthcare & Life Sciences
Clients
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What's the main service provided by
Boldr
?
Boldr specializes in delivering customer experience and contact center solutions, with a comprehensive suite of services designed to enhance client interactions. Their offerings include inbound customer support, technical assistance at both Tier 1 and Tier 2 levels, CX consulting, quality assurance monitoring, data entry and processing, as well as lead research and sales enablement content. This diverse range of services allows Boldr to cater to various business needs effectively.
What additional services does
Boldr
provide?
In addition to its core offerings in customer experience and contact center services, Boldr extends its capabilities to include analytics, software engineering, and sales enablement solutions. This broader service portfolio enables the company to support clients through various stages of their business operations, enhancing overall productivity and effectiveness.
When was
Boldr
founded?
Boldr was established in 2022, making it a relatively new player in the business process outsourcing sector. In just a short span of time, the company has begun to carve out its niche by focusing on exceptional client experiences and community upliftment, demonstrating significant potential for growth and impact in the industry.
What industry verticals does
Boldr
serve?
Boldr serves a variety of industries including Retail & e-Commerce, Technology & SaaS, Education & EdTech, and Healthcare & Life Sciences. This diverse focus allows them to tailor their services to meet the specific needs of different sectors, supporting clients with industry-specific solutions.
What delivery model does
Boldr
offer?
Boldr employs an offshore and hybrid delivery model to provide its services. An offshore model involves the outsourcing of business functions to teams located in different countries, often to leverage cost advantages. The hybrid approach combines both remote and on-site resources, allowing for flexibility in operations and enabling Boldr to meet the unique needs of their clients across various regions.
How many employees and/or seats does
Boldr
have?
Boldr has a workforce comprising between 11 to 50 employees. This size allows the company to maintain a close-knit team while being agile enough to adapt to client demands and market changes effectively.
Can
Boldr
be considered a good service provider for startups?
Bolton International Inc Philippines could be a valuable service provider for startups, particularly those seeking to establish robust customer support and back-office operations without the need to build these functions in-house. Their experience in various sectors and their offshore delivery model can help startups scale efficiently while focusing on their core business activities.
Can
Boldr
be considered a good service provider for SMBs?
For small and medium businesses, Boldr represents a valuable partner due to its adaptable service model and diverse range of offerings. The company's emphasis on quality customer experiences and its ability to grow alongside clients make it an excellent choice for SMBs seeking reliable support in enhancing their customer engagement strategies.
Can
Boldr
be considered a good service provider for enterprises?
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