Boldr
Customer Experience and Contact Center
Boldr is a purpose-driven BPO company that provides customer experience and contact center services for retail, e-commerce, technology, SaaS, and education sectors, known for its commitment to ethical talent outsourcing and social impact.
Size
501-1K
Private
1m-10m
Mission
To connect the world to opportunity through ethical outsourcing.
About
Boldr offers customer experience and contact center services along with data management and sales enablement for clients in retail, e-commerce, technology, SaaS, and education. The company operates using an offshore model and supports clients globally.
It is recognized for its B Corp certification and focus on community upliftment, with a strong emphasis on employee development and retention.
Services
Boldr provides customer experience and contact center services supported by data management and sales enablement. These services cover inbound customer support and sales enablement content, tailored to support client needs in various business functions.
Capabilities
Inbound Customer Support
Sales Enablement Content
Industries Served
The company serves clients in retail, e-commerce, technology, SaaS, and education. It has experience supporting over 100 global clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Boldr is known for its B Corp certification and commitment to social and environmental responsibility, offering clients customized and scalable outsourcing solutions. Its approach includes impact sourcing and a focus on employee engagement, which helps deliver high-quality customer experiences.
Delivery Footprint
Headquartered in California, USA, the company operates using an offshore delivery model. It serves clients across multiple countries, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Education & EdTech
Clients
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What's the main service provided by
Boldr
?
Boldr specializes in delivering customer experience and contact center solutions. Their primary focus encompasses inbound customer support and sales enablement content, which are designed to cater to the unique needs of their clients across various sectors.
What additional services does
Boldr
provide?
When was
Boldr
founded?
Founded in 2016, Boldr has been in operation for about 8 years. Since its establishment, the company has dedicated itself to connecting individuals and businesses to opportunities through ethical outsourcing practices.
What industry verticals does
Boldr
serve?
Boldr serves a diverse array of industries, including Retail & e-Commerce, Technology & SaaS, and Education & EdTech. This broad focus allows them to tailor their services to meet the specific demands of each sector effectively.
What delivery model does
Boldr
offer?
Boldr utilizes an offshore delivery model, meaning that the majority of their services are provided from locations outside of their clients' countries. This approach allows them to tap into global talent pools while delivering cost-effective solutions tailored to meet varying client needs.
How many employees and/or seats does
Boldr
have?
Boldr has a workforce ranging between 501 and 1,000 employees. This size positions them well to handle a variety of client demands while maintaining a level of agility and responsiveness in their operations.
Can
Boldr
be considered a good service provider for startups?
Boldr can be a valuable partner for startups, particularly those in need of scalable customer support solutions. With their focus on customer experience and sales enablement, they are well-equipped to help new businesses establish a strong foundation in customer relations from the outset. Their offshore delivery model also allows startups to access quality services at competitive rates, which can be crucial for budget-conscious enterprises.
Can
Boldr
be considered a good service provider for SMBs?
For small and medium businesses, Boldr presents a solid option due to its flexibility and scalability. Their experience across various industries means they can adapt their services to fit the unique needs of SMBs, providing essential support that can help these businesses grow and thrive. The emphasis on tailored services ensures that clients receive relevant and effective solutions that align with their operational goals.
Can
Boldr
be considered a good service provider for enterprises?
Boldr is well-suited to serve enterprises and large organizations, thanks to their robust service offerings and commitment to quality. Their B Corp certification speaks to their dedication to social and environmental responsibility, which can be a significant factor for larger companies seeking partners with aligned values. The offshore delivery model also enhances their capability to provide reliable and comprehensive support, making them a trustworthy partner for enterprises looking for sophisticated outsourcing solutions.
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