Bogner & Partners
Customer Experience and Contact Center
Bogner & Partners is a Kenyan-German BPO company that provides customer experience and contact center services for retail, e-commerce, banking, healthcare, and technology sectors, known for its dual-location delivery model and multilingual support.
Size
1-10
Private
Mission
To combine athletic performance with luxury and elegance.
About
Bogner & Partners offers customer experience and contact center services along with finance and accounting, back-office operations, and AI data services for clients in retail, e-commerce, banking, healthcare, and technology. The company operates using a hybrid delivery model and supports clients across Europe and Africa.
It is recognized for its fully managed services with strict quality assurance, leveraging a skilled workforce in both Germany and Kenya to deliver high standards of customer support.
Services
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Data Entry & Data Processing
Machine-Learning Model Development
Data Annotation & Labelling
Industries Served
Unique Stregths
Delivery Footprint
Certifications
No items found.
Verticals
Retail & e-Commerce
Banking & Financial Services
Healthcare & Life Sciences
Technology & SaaS
Gaming & Entertainment
Clients
No items found.
What's the main service provided by
Bogner & Partners
?
Bogner & Partners specializes in providing comprehensive customer experience and contact center services. Their offerings include inbound customer support, outbound telesales and retention, multilingual assistance, as well as data entry and processing. Additionally, they engage in machine-learning model development and data annotation, ensuring that their services are tailored to enhance operational efficiency and productivity for clients across various sectors.
What additional services does
Bogner & Partners
provide?
In addition to their primary focus on customer experience and contact center services, Bogner & Partners offers an extended portfolio that includes finance and accounting, back-office operations, and AI data services. These additional capabilities enable them to provide a comprehensive suite of solutions that support various business functions.
When was
Bogner & Partners
founded?
Established in 2023, Bogner & Partners is a relatively new entrant in the business process outsourcing industry. Despite its recent inception, the company has quickly positioned itself to deliver high-quality services in customer experience and contact center solutions.
What industry verticals does
Bogner & Partners
serve?
Bogner & Partners serves a diverse range of industries, including Retail & e-Commerce, Banking & Financial Services, Healthcare & Life Sciences, Technology & SaaS, as well as Gaming & Entertainment. Their expertise across these sectors allows them to address specific needs and challenges faced by businesses within these verticals.
What delivery model does
Bogner & Partners
offer?
The delivery model utilized by Bogner & Partners is hybrid, incorporating onshore, offshore, and multi-shore solutions. Onshore refers to services provided within the same country as the client, while offshore services are rendered from a different country, often to capitalize on cost efficiencies. The hybrid approach allows Bogner & Partners to customize their service delivery according to client preferences and operational requirements.
How many employees and/or seats does
Bogner & Partners
have?
Bogner & Partners has a small workforce, comprising between 1 to 10 employees. This size enables the company to maintain a close-knit team, ensuring personalized service and agile responses to client needs.
Can
Bogner & Partners
be considered a good service provider for startups?
Bogner & Partners can be a suitable service provider for startups, particularly due to their flexible service offerings and personalized approach. Their small team size allows for more direct interaction and tailored solutions that can adapt to the dynamic needs of emerging businesses. Moreover, their expertise in customer experience can help startups establish strong relationships with their initial customer base.
Can
Bogner & Partners
be considered a good service provider for SMBs?
For small and medium businesses, Bogner & Partners offers a valuable partnership due to their scalability and diverse service portfolio. The hybrid delivery model allows them to provide cost-effective solutions while maintaining high service standards, making it easier for SMBs to grow and adapt to market changes without compromising on quality.
Can
Bogner & Partners
be considered a good service provider for enterprises?
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