Bms Telecorp
Customer Experience and Contact Center
BMS Telecorp is an outsourcing and offshoring consulting company that provides customer experience and contact center solutions for various industries, known for its collaborative approach and customized service offerings.
Size
51-200
Private
Mission
About
BMS Telecorp offers customer experience and contact center solutions along with tailored sales, marketing, and customer service offerings for clients across multiple industries. The company operates using an onshore and offshore delivery model and supports businesses in Australia and beyond.
It is recognized for its commitment to building long-term relationships with clients and their customers, with a focus on developing customized solutions that meet unique business needs.
Services
BMS Telecorp provides customer experience and contact center solutions supported by tailored sales, marketing, and customer service offerings. These services include appointment setting, web chat, call overflow, and enquiry handling, and are tailored to support clients' customer contact requirements.
Capabilities
Outbound Telesales & Retention
Live Chat & Messaging Support
Appointment Setting
Customer & Marketing Analytics
Industries Served
The company serves clients in various industries, likely including sectors such as insurance, banking, financial services, and healthcare. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
BMS Telecorp is known for its collaborative approach, offering clients customized solutions that address unique business challenges. Its commitment to building long-term relationships ensures a focus on client satisfaction and service quality.
Delivery Footprint
Headquartered in Richmond, Victoria, Australia, the company operates using an onshore and offshore delivery model. It serves clients across Australia and potentially other regions, with teams working in both remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
No items found.
Clients
Canada
What's the main service provided by
Bms Telecorp
?
BMS Telecorp specializes in delivering customer experience and contact center solutions, designed to meet the specific needs of their clients. Their primary offerings include outbound telesales and retention services, live chat and messaging support, appointment setting, as well as customer and marketing analytics. This comprehensive approach allows BMS Telecorp to provide tailored services that enhance client interactions and overall customer satisfaction.
What additional services does
Bms Telecorp
provide?
In addition to their core offerings, BMS Telecorp extends its capabilities to include analytics and data services, software engineering and product development, as well as sales and lead-generation services. This diverse portfolio enhances their ability to support clients in multiple facets of their business, providing a comprehensive solution that goes beyond traditional customer service.
When was
Bms Telecorp
founded?
Founded in the year 2000, BMS Telecorp has been operating for over 23 years, providing innovative customer service solutions. Since its inception, the company has established itself as a key player in the BPO industry, adapting and evolving its services to meet the changing demands of various sectors.
What industry verticals does
Bms Telecorp
serve?
What delivery model does
Bms Telecorp
offer?
BMS Telecorp employs a versatile delivery model that encompasses both onshore and offshore operations. Onshore services are conducted within the client's country, ensuring closer communication and cultural alignment, while offshore services leverage global resources to provide cost-effective solutions. This hybrid approach allows BMS Telecorp to cater to diverse client needs across different regions effectively.
How many employees and/or seats does
Bms Telecorp
have?
BMS Telecorp has a workforce ranging from 51 to 200 employees, allowing for a robust team capable of managing various customer service projects. This size enables the company to maintain a balance between personalized service and scalability, ensuring they can effectively meet the demands of their clients while fostering a collaborative work environment.
Can
Bms Telecorp
be considered a good service provider for startups?
Boldr's service offerings and flexible delivery model make it a strong candidate for startups looking to establish efficient customer service operations. With a focus on tailored solutions and a commitment to quality, Boldr can help emerging businesses build a solid foundation for customer interactions, allowing them to scale as they grow.
Can
Bms Telecorp
be considered a good service provider for SMBs?
BMS Telecorp is well-suited to support small and medium-sized businesses (SMBs) with its flexible service offerings and personalized approach. Their ability to deliver tailored solutions allows SMBs to enhance their customer interactions without overwhelming operational demands. The company’s commitment to building long-term relationships ensures that SMBs can rely on BMS Telecorp for ongoing support as they grow and evolve.
Can
Bms Telecorp
be considered a good service provider for enterprises?
BMS Telecorp demonstrates a strong capacity to serve enterprise-level clients, thanks to its scalable service model and extensive experience across various industries. The hybrid delivery model provides enterprises with the flexibility they require for large-scale operations, while their focus on customized solutions ensures that complex business needs are met efficiently. This positions BMS Telecorp as a reliable partner for large organizations seeking sophisticated customer experience strategies.
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