Bluepartner Gmbh
Customer Experience and Contact Center
bluepartner GmbH is a Berlin-based BPO provider that offers customer experience and contact center solutions for various industries, known for its commitment to high-quality service and innovative technology.
Size
51-200
Public
Mission
To provide exceptional service.
About
bluepartner GmbH offers customer experience and contact center solutions along with inbound customer support, live chat and messaging support, email support, CX consulting, and voice-of-customer analytics for clients in telecommunications, banking, retail, logistics, and gaming. The company operates using an onshore and nearshore model and supports clients across Europe.
It is recognized for its dedication to service excellence, with a highly qualified team leveraging advanced technology to enhance customer interactions and support.
Services
bluepartner GmbH provides customer experience and contact center solutions, supported by inbound customer support, live chat and messaging support, email support, CX consulting, and voice-of-customer analytics. These services cover multiple channels, including voice, chat, email, and text, and are tailored to support clients' specific communication needs.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Voice-of-Customer (VOC) Analytics
Industries Served
The company serves clients in telecommunications, banking and financial services, retail and e-commerce, logistics, transport, supply chain, and gaming and entertainment. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective customer engagement.
Unique Stregths
bluepartner GmbH is known for its commitment to high-quality service, offering clients a reliable partnership in customer experience management. Its approach includes leveraging AI-driven platforms to enhance agent productivity and deliver personalized customer experiences, which help maintain service consistency at scale.
Delivery Footprint
Headquartered in Berlin, Germany, the company operates using an onshore and nearshore delivery model. It serves clients across Europe, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Retail & e-Commerce
Gaming & Entertainment
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
Bluepartner Gmbh
?
Bluepartner GmbH specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support, live chat and messaging support, email support, CX consulting, and voice-of-customer analytics. This diverse range of services is designed to cater to the specific communication needs of clients across various channels, ensuring that customers receive timely and effective assistance.
What additional services does
Bluepartner Gmbh
provide?
When was
Bluepartner Gmbh
founded?
Established in the year 2000, Bluepartner GmbH has been operating for over 23 years. Since its inception, the company has focused on enhancing customer service and experience, continually adapting to the evolving needs of its clients.
What industry verticals does
Bluepartner Gmbh
serve?
Bluepartner GmbH serves a broad spectrum of industries, including Telecommunications & Media, Banking & Financial Services, Retail & e-Commerce, Logistics, Transport & Supply-Chain, and Gaming & Entertainment. This diverse industry focus allows them to tailor their services to meet the unique demands of each sector effectively.
What delivery model does
Bluepartner Gmbh
offer?
Bluepartner GmbH utilizes both onshore and nearshore delivery models to meet its clients' needs. Onshore delivery refers to providing services from the same country as the client, while nearshore delivery involves operating from a nearby country. This approach enables the company to offer flexibility, cultural alignment, and efficient communication, all while maintaining high service standards.
How many employees and/or seats does
Bluepartner Gmbh
have?
Bluepartner GmbH employs a workforce of between 51 and 200 individuals. This size allows the company to maintain a close-knit team environment while also providing the capacity to manage a variety of client projects effectively.
Can
Bluepartner Gmbh
be considered a good service provider for startups?
Bluepond International could be a beneficial service provider for startups, particularly those within the insurance sector. Their focus on innovative AI solutions and automation can help emerging businesses streamline their operations and improve their decision-making processes. As a newer company, they may offer flexible solutions that can be tailored to the unique challenges faced by startups.
Can
Bluepartner Gmbh
be considered a good service provider for SMBs?
Bluepartner GmbH is well-positioned to support small and medium-sized businesses (SMBs) with its comprehensive range of customer experience solutions. Their ability to provide scalable services means that SMBs can benefit from tailored support that grows with their business needs, ensuring a reliable partnership as they expand.
Can
Bluepartner Gmbh
be considered a good service provider for enterprises?
For enterprises and large companies, Bluepartner GmbH offers a robust suite of services backed by years of industry experience. Their commitment to high-quality service and advanced technology solutions makes them a reliable partner for large-scale operations, enabling enterprises to enhance customer engagement and operational efficiency at scale.
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