Bluelink International Australia
Customer Experience and Contact Center
BlueLink International Australia is a BPO company that provides customer experience and contact center services for technology, telecommunications, and retail sectors, known for its bespoke support tailored for prestigious brands in the Asia-Pacific region.
Size
201-500
Private
Mission
About
BlueLink International Australia offers customer experience and contact center services along with inbound customer support, multilingual support, and technical support for clients in technology, telecommunications, and retail. The company operates using an onshore model and supports prestigious brands across the Asia-Pacific region.
It is recognized for its expertise in customer relationship excellence, with over 30 years of experience in delivering high standards of service delivery from its Sydney center.
Services
BlueLink International Australia provides customer experience and contact center services supported by inbound customer support, multilingual support, and technical support. These services cover various channels such as live chat, email, and social media, and are tailored to support brands in enhancing customer engagement and satisfaction.
Capabilities
Inbound Customer Support
Multilingual Support
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in technology, telecommunications, and retail sectors. It has experience supporting prestigious brands with services aligned to industry-specific requirements, ensuring a premium customer experience.
Unique Stregths
BlueLink International Australia is known for its commitment to customer relationship excellence, offering clients a bespoke support model that enhances engagement and satisfaction. Its approach includes a dedicated focus on high standards of service delivery, which helps maintain consistency and quality across all interactions.
Delivery Footprint
Headquartered in Pyrmont, Sydney, Australia, the company operates using an onshore delivery model. It serves clients across the Asia-Pacific region, with teams working on-site to ensure optimal service delivery.
Certifications
No items found.
Verticals
Technology & SaaS
Telecommunications & Media
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Bluelink International Australia
?
Bluelink International Australia specializes in delivering customer experience and contact center solutions. Their main offerings include inbound customer support, multilingual assistance, technical support at Tier 1 and Tier 2 levels, as well as social media customer care. Additionally, they provide live chat and messaging support, email support, and customer experience consulting, which encompasses journey mapping to enhance client engagement.
What additional services does
Bluelink International Australia
provide?
When was
Bluelink International Australia
founded?
Bluelink International Australia was established in 1992, making it over 30 years old as of 2024. The company has grown significantly since its inception, developing a strong reputation in the customer experience and contact center industry.
What industry verticals does
Bluelink International Australia
serve?
The company operates primarily within the Technology & SaaS, Telecommunications & Media, and Retail & e-Commerce sectors. This diverse industry focus allows Bluelink International Australia to tailor its services to meet the specific needs of its clients across these fields.
What delivery model does
Bluelink International Australia
offer?
Bluelink International Australia adopts an onshore delivery model, meaning that their services are provided directly from their facilities in Australia. This approach ensures that all customer interactions are handled locally, which can enhance communication and service quality while allowing for a more personal touch in customer engagements.
How many employees and/or seats does
Bluelink International Australia
have?
Bluelink International Australia employs between 201 and 500 individuals, positioning itself as a mid-sized company. This workforce size enables them to maintain a balance between personalized service and the capacity to handle large volumes of customer interactions effectively.
Can
Bluelink International Australia
be considered a good service provider for startups?
While Bluepartner GmbH has a strong service portfolio, its offerings may be more suited for established businesses rather than startups. Startups often require highly flexible services at lower costs, and the company's more extensive service infrastructure may not align with the financial constraints and rapid pivots typically needed in the startup phase.
Can
Bluelink International Australia
be considered a good service provider for SMBs?
Bluelink International Australia is well-positioned to support small and medium businesses, offering a comprehensive suite of customer service solutions designed to enhance customer interaction and satisfaction. Their experience in handling diverse client needs and their ability to scale services make them a valuable partner for SMBs aiming to grow and improve customer engagement.
Can
Bluelink International Australia
be considered a good service provider for enterprises?
Bluelink International Australia is an excellent choice for enterprises and large companies, particularly given their extensive experience and focus on high standards of service delivery. Their onshore model ensures reliability and quality, making them capable of handling the complex needs of larger organizations while maintaining a strong emphasis on customer relationship excellence.
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