Bluechip
Customer Experience and Contact Center
Bluechip Call Center is a leading provider of call center services that provides customer experience and contact center solutions for banking, financial services, healthcare, retail, and telecommunications, known for its extensive global operations and customized service offerings.
Size
1-10
Private
1m-10m
Mission
To deliver high-quality, customized outsourced solutions that enhance customer satisfaction and increase ROI for businesses.
About
Bluechip Call Center offers customer experience and contact center solutions along with back-office operations and IT infrastructure services for clients in banking, financial services, healthcare, retail, and telecommunications. The company operates using a hybrid delivery model and supports clients across the USA, India, and other regions.
It is recognized for its commitment to high-quality, customized outsourced solutions, with a strong focus on customer satisfaction and a diverse range of industry expertise.
Services
Bluechip Call Center provides customer experience and contact center solutions supported by back-office operations and IT infrastructure services. These services include inbound customer support, outbound telesales and retention, technical support, data entry and processing, claims processing, and custom application development. Each solution is tailored to enhance customer satisfaction and increase ROI for businesses.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Data Entry & Data Processing
Claims Processing
Custom Application Development
Mobile App Development
Industries Served
The company serves clients in banking, financial services, healthcare, retail, and telecommunications. It has experience supporting various sectors with services aligned to industry-specific requirements, ensuring effective communication and operational efficiency.
Unique Stregths
Bluechip Call Center is known for its extensive global operations and a customer-centric approach, offering clients reliable and cost-effective solutions. Its operational practices include a strong emphasis on quality control and a commitment to total customer satisfaction, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Seattle, Washington, the company operates using a hybrid delivery model. It serves clients across the USA, India, and other regions, with teams working in both onshore and offshore environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Telecommunications & Media
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Bluechip
?
Bluechip specializes in providing comprehensive customer experience and contact center solutions. Their primary focus encompasses a variety of services, including inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as data entry and processing. They also handle claims processing and offer custom application development, all designed to enhance client engagement and satisfaction while optimizing return on investment.
What additional services does
Bluechip
provide?
In addition to their core offerings in customer experience and contact center solutions, Bluechip also provides a variety of back-office operations and IT infrastructure services. These additional capabilities enhance their service portfolio, enabling them to support clients with comprehensive solutions that streamline operations and improve overall efficiency.
When was
Bluechip
founded?
Founded in 2004, Bluechip has been in business for approximately 20 years. Since its inception, the company has established a strong presence in the BPO industry, focusing on delivering high-quality outsourced solutions tailored to meet the specific needs of its clients.
What industry verticals does
Bluechip
serve?
Bluechip serves a diverse range of industries including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Telecommunications & Media, and Travel, Hospitality & Leisure. This extensive industry focus allows them to cater to the unique demands and operational requirements of each sector effectively.
What delivery model does
Bluechip
offer?
Bluechip employs a hybrid delivery model that combines onshore, offshore, and nearshore strategies to best meet the needs of their clients. Onshore operations refer to services provided within the same country as the client, while offshore operations involve teams working from international locations. This flexible approach enables Bluechip to offer tailored solutions that leverage the advantages of different geographic locations for optimal efficiency and cost-effectiveness.
How many employees and/or seats does
Bluechip
have?
Bluechip is a compact organization with a workforce ranging from 1 to 10 employees. This small team size allows for a nimble and personalized approach in delivering services, fostering close relationships with clients and ensuring a high level of attention to detail in their operations.
Can
Bluechip
be considered a good service provider for startups?
Can
Bluechip
be considered a good service provider for SMBs?
Can
Bluechip
be considered a good service provider for enterprises?
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