Blue Ocean Contact Centers
Customer Experience and Contact Center
Blue Ocean Contact Centers is a leading provider that offers customer experience and contact center solutions for various industries, known for its award-winning customer support and innovative service delivery.
Size
501-1K
Private
1m-10m
Mission
To provide seamless customer service and efficient issue resolution.
About
Blue Ocean Contact Centers offers customer experience and contact center solutions along with technical support and order management for clients in technology, insurance, and travel sectors. The company operates using a nearshore model and supports clients across North America.
It is recognized for its commitment to brand loyalty and seamless customer service, with a strong focus on customization and innovation in its service offerings.
Services
Blue Ocean Contact Centers provides customer experience and contact center solutions supported by technical support and order management services. These services include inbound customer support, technical assistance, and live chat support, tailored to meet the mission-critical needs of clients across various industries.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Order Management & Fulfilment
Live Chat & Messaging Support
Industries Served
The company serves clients in technology, insurance, automotive, and travel sectors. It has experience supporting a diverse range of organizations, from startups to Fortune 500 companies, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Blue Ocean Contact Centers is known for its award-winning customer support and innovative solutions, offering clients customized, high-quality service delivery. Its approach includes a strong emphasis on collaboration and continuous improvement, ensuring effective and affordable solutions that enhance customer satisfaction.
Delivery Footprint
Headquartered in Halifax, Nova Scotia, the company operates using a nearshore delivery model. It serves clients across North America, with teams working in both remote and on-site environments depending on client needs.
Certifications
PCI DSS
Verticals
Insurance
Telecommunications & Media
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Blue Ocean Contact Centers
?
Blue Ocean Contact Centers specializes in delivering customer experience and contact center solutions, with a strong emphasis on inbound customer support and technical assistance. Their offerings also include order management and fulfillment, as well as live chat and messaging support, ensuring that clients receive comprehensive service tailored to their specific needs.
What additional services does
Blue Ocean Contact Centers
provide?
In addition to their core offerings, Blue Ocean Contact Centers provides a range of other services, including back-office operations, finance and accounting, HR recruitment and payroll, sales and lead-generation services, as well as IT infrastructure and managed services. This extensive portfolio allows them to support clients in various operational areas.
When was
Blue Ocean Contact Centers
founded?
Blue Ocean Contact Centers was established in 1994, which means the company has been in operation for approximately 30 years. Since its inception, it has focused on providing exceptional customer service and innovative solutions across various sectors.
What industry verticals does
Blue Ocean Contact Centers
serve?
The company serves multiple industries, including Insurance, Telecommunications & Media, Travel, and Hospitality & Leisure. This diverse range of verticals highlights Blue Ocean's capability to cater to different market needs and customer expectations.
What delivery model does
Blue Ocean Contact Centers
offer?
Blue Ocean Contact Centers employs a nearshore delivery model, which means they provide services from a location close to their clients, enhancing communication and collaboration. Additionally, they offer work-from-home and virtual support options, allowing for flexibility in service delivery that can adapt to client requirements.
How many employees and/or seats does
Blue Ocean Contact Centers
have?
Blue Ocean Contact Centers has a workforce comprising between 501 and 1,000 employees. This size enables them to manage a significant volume of client interactions while maintaining high standards of service delivery.
Can
Blue Ocean Contact Centers
be considered a good service provider for startups?
Blue Pineapple Technology can be a valuable partner for startups looking to establish their customer support and operational frameworks. With a flexible service portfolio that includes essential offerings like inbound customer support and data processing, the company can help new businesses manage their back-office functions efficiently. Their emphasis on cost savings and operational effectiveness can be particularly beneficial for startups operating with limited resources.
Can
Blue Ocean Contact Centers
be considered a good service provider for SMBs?
Small and medium businesses may find Blue Ocean Contact Centers to be a suitable partner due to their scalable service offerings and commitment to customer satisfaction. The company’s ability to provide flexible solutions that can adapt as businesses grow makes them an attractive option for SMBs looking to enhance their customer engagement and operational efficiency.
Can
Blue Ocean Contact Centers
be considered a good service provider for enterprises?
Blue Ocean Contact Centers is well-positioned to serve enterprises and large companies, given their robust service capabilities and certifications such as PCI DSS. Their experience with clients ranging from startups to Fortune 500 companies, combined with their award-winning customer support, suggests a reliability and sophistication in handling the complex needs of larger organizations.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.