Blake and Associates (Pty) Ltd
Customer Experience and Contact Center
Blake Holdings is a leading BPO company that provides debt collection and customer lifecycle management services for banking, financial services, insurance, telecommunications, and retail, known for its innovative solutions in the global ICT economy.
Size
over-10K
Private
100m-1b
Mission
To empower businesses with data-driven insights and technologies that improve financial outcomes and operational efficiency.
About
Blake Holdings offers debt collection and recovery services along with customer lifecycle management and data solutions for clients in banking, financial services, insurance, telecommunications, and retail. The company operates using an onshore model and supports clients in South Africa, the UK, USA, and Australia.
It is recognized for its expertise in debt recovery, with a strong emphasis on efficient management of the debt lifecycle and innovative technology solutions that enhance business operations.
Services
Blake Holdings provides debt collection and recovery services supported by customer lifecycle management and data technology solutions. These services cover the entire debt lifecycle and are tailored to support businesses in managing customer relationships and optimizing operational efficiency.
Capabilities
Inbound Customer Support
Accounts Receivable
Customer & Marketing Analytics
Outbound Telesales & Retention
Industries Served
The company serves clients in banking, financial services, insurance, telecommunications, and retail. It has experience supporting these industries with services aligned to specific requirements and technology platforms that enhance customer engagement and operational effectiveness.
Unique Stregths
Blake Holdings is known for its pioneering role in the BPO sector in South Africa, offering clients innovative solutions that leverage local expertise and global best practices. Its approach includes fully-integrated service delivery, ensuring consistency and quality across all client interactions.
Delivery Footprint
Headquartered in Durban, KwaZulu-Natal, South Africa, the company operates using an onshore delivery model. It serves clients across South Africa, the UK, USA, and Australia, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Telecommunications & Media
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Blake and Associates (Pty) Ltd
?
Blake and Associates (Pty) Ltd specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support and accounts receivable management, alongside customer and marketing analytics. Additionally, they provide outbound telesales and retention services, ensuring a comprehensive suite designed to enhance client engagement and operational performance.
What additional services does
Blake and Associates (Pty) Ltd
provide?
In addition to their core services, Blake and Associates (Pty) Ltd offers back-office operations and shared-services transformation. These supplementary services are designed to enhance operational efficiencies and optimize internal processes for clients, further solidifying the company's role as a comprehensive service provider in the BPO landscape.
When was
Blake and Associates (Pty) Ltd
founded?
Blake and Associates (Pty) Ltd was established in 1990, making it a well-established player in the BPO industry with over 33 years of experience. Since its inception, the company has built a strong reputation for its expertise in customer lifecycle management and data-driven solutions.
What industry verticals does
Blake and Associates (Pty) Ltd
serve?
The company serves a diverse range of industries, including Banking & Financial Services, Insurance, Telecommunications & Media, and Retail & e-Commerce. This broad focus allows Blake and Associates to tailor its services to meet the unique needs of clients across these sectors.
What delivery model does
Blake and Associates (Pty) Ltd
offer?
Blake and Associates (Pty) Ltd employs a versatile delivery model that includes onshore, offshore, and hybrid approaches. Onshore refers to services provided within the same country as the client, which helps ensure close collaboration and compliance with local regulations. The offshore model allows for cost-effective solutions by utilizing resources from other countries, while the hybrid model combines both strategies to optimize service delivery according to client requirements.
How many employees and/or seats does
Blake and Associates (Pty) Ltd
have?
Blake and Associates (Pty) Ltd boasts a workforce of over 10,000 employees. This substantial team enables the company to manage a wide range of customer interactions and operational processes effectively, providing the scale necessary to meet the demands of their diverse clientele.
Can
Blake and Associates (Pty) Ltd
be considered a good service provider for startups?
Can
Blake and Associates (Pty) Ltd
be considered a good service provider for SMBs?
Can
Blake and Associates (Pty) Ltd
be considered a good service provider for enterprises?
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