Blackthumb Solutions Inc
Customer Experience and Contact Center
BlackThumb Solutions, Inc. is a female service-connected disabled combat veteran-owned BPO that provides customer experience and contact center services for various industries, known for its commitment to inclusivity and flexible work opportunities.
Size
1-10
Private
Mission
To help individuals who face barriers to traditional employment find meaningful, flexible work-from-home opportunities.
About
BlackThumb Solutions, Inc. offers customer experience and contact center services along with 24/7 technical support and chat support for clients in diverse sectors. The company operates using a work-from-home model and supports Fortune 500 and nationally recognized corporations.
It is recognized for its dedication to empowering individuals facing barriers to traditional employment, with a strong focus on veterans, stay-at-home parents, and those with disabilities.
Services
BlackThumb Solutions, Inc. provides customer experience and contact center services supported by 24/7 technical support and chat support. These services include inbound customer support and technical support, tailored to meet the needs of clients requiring flexible and remote work solutions.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Industries Served
The company serves clients in various industries, including Fortune 500 and nationally recognized corporations. It has experience supporting a broad range of clients with services aligned to their specific requirements, emphasizing customer service and technical support.
Unique Stregths
BlackThumb Solutions, Inc. is known for its commitment to inclusivity and flexibility, offering clients a diverse and empowered workforce. Its approach includes providing meaningful work-from-home opportunities, which help individuals regain financial independence while maintaining a supportive community.
Delivery Footprint
Headquartered in the United States, the company operates using a work-from-home delivery model. It serves clients across the nation, with teams primarily composed of veterans, stay-at-home parents, and disabled individuals working remotely.
Certifications
No items found.
Verticals
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Clients
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What's the main service provided by
Blackthumb Solutions Inc
?
Blackthumb Solutions Inc specializes in providing customer experience and contact center services. Their offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels, along with live chat and messaging support. This comprehensive suite of services is designed to meet the diverse needs of clients across various sectors, ensuring high-quality assistance for their customers.
What additional services does
Blackthumb Solutions Inc
provide?
When was
Blackthumb Solutions Inc
founded?
Blackthumb Solutions Inc was established in 2016, marking its entry into the business process outsourcing industry. As of 2024, the company has been operational for approximately eight years, during which it has built a reputation for providing flexible work-from-home opportunities and empowering individuals facing barriers to traditional employment.
What industry verticals does
Blackthumb Solutions Inc
serve?
What delivery model does
Blackthumb Solutions Inc
offer?
Blackthumb Solutions Inc employs a delivery model that combines onshore operations with work-from-home or virtual setups. This approach allows the company to tap into a diverse talent pool while offering clients the advantages of real-time communication and support. Onshore delivery refers to services provided within the same country, ensuring that clients receive timely and culturally relevant support.
How many employees and/or seats does
Blackthumb Solutions Inc
have?
The workforce at Blackthumb Solutions Inc consists of a small team, typically ranging between one to ten employees. This intimate company size allows for personalized service and a close-knit working environment, fostering collaboration and innovation within their operations.
Can
Blackthumb Solutions Inc
be considered a good service provider for startups?
While Bliss Virtual is well-equipped to provide marketing services, their strong emphasis on serving non-profits may make them less suitable for startups in other sectors looking for broad-based marketing strategies. However, for startups within the non-profit space, their tailored services could be a significant asset, helping these organizations establish a solid digital foundation.
Can
Blackthumb Solutions Inc
be considered a good service provider for SMBs?
For small and medium businesses, Blackthumb Solutions Inc presents a valuable option due to its scalable service offerings and commitment to flexibility. The company's focus on empowering individuals with diverse backgrounds allows SMBs to leverage a dedicated and diverse workforce, which can enhance customer service capabilities while keeping operational costs manageable.
Can
Blackthumb Solutions Inc
be considered a good service provider for enterprises?
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